Director, Advisory - Irving, United States - Gartner

Description

Director, Advisory - Customer Service **Director, Advisory - Customer Service**

Irving Connection / Remote - Illinois / Remote - Arizona / Remote - Nevada / Remote - New Mexico / Remote - Florida / Remote - Texas

**Description**

**About this role**

As an Advisor, you will bring Gartner's research, best practices, and tools to life across a broad range of world class clients. It's the job of an advisor to increase client engagement and ensure each client is applying Gartner's resources to their work. An advisor will ask insightful questions to diagnose the causes of client challenges and recommend the best course of action. The advisor might also suggest a different approach or talk the client through a best practice from a different industry that could work within their business context.

The Director, Advisor interfaces with senior Customer Service executives to foster deep, broad relationships. In addition to applying and packaging Gartner resources to meet client challenges, an advisor senses patterns among client needs to guide the research agenda and in some cases contribute to research production. As an advisor, you will also support revenue partners in commercial engagements.

**What youll do**

Apply expansive knowledge of Gartner research to help resolve high-value business problems for clients through 1:1 interaction, workshops, small group forums, and large stage presentations

Engage senior-level executives by diagnosing needs, establishing credibility, conducting substantive content discussions, building relationships, , solving problems, and identifying relevant resources

Actively shape the direction of ongoing research and product creation projects; participate in and provides feedback on research deliverables

Partner with sales and service delivery partners to increase account growth, retention, and engagement

Continuously learn and develop yourself

**What youll need**

Bachelor's degree

10+ years of experience in related field or industry (*B2B high tech or manufacturing Customer Service & Support preferred but not essential)

Subject matter expertise in digital self-service strategy, digital self-service channel execution and customer service & support strategy

Willingness and ability to travel up to 10-20%

**Who you are**

Enjoy helping clients succeed in their role (Heads of Customer Service and Support)

Excellent collaborator with the ability to quickly build rapport and gain client trust

Intellectually curious to learn and apply new ideas and approaches

Confident communicator in both presenting and facilitating discussion with a high level of executive presence

Able to distill large volumes of data into key findings and organize ideas in a logical pattern using clear communication to convey those ideas

Analytical thinker with the ability to process information quickly and make actionable recommendations

**What you will get**

Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching and more

Collaborative, team-oriented culture that embraces diversity

Professional development and unlimited growth opportunities

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organizations most critical priorities. Weve grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

**What we offer:**

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, youll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Companys career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at or by sending an email to .

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