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    Front Office Support - Pittsburgh, United States - The Boyd Group

    The Boyd Group
    The Boyd Group Pittsburgh, United States

    3 weeks ago

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    Description
    Company: Glass America

    Pittsburg, Pennsylvania
    We put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future.

    Job Description:

    Glass America

    Customer Service Rep / Admin Support

    Pittsburgh, PA

    Glass America is a respected leader in the auto glass industry. As a Customer Service Representative (CSR), you are a key member of Glass America's shop operations team and instrumental in our overall success. You will have a direct impact on how efficient and effective our team is, day in and day out.

    What Glass America offers you:
    • Full-time position with a great starting wage.
    • Benefits that start on your first day of work
    • Career development and progression opportunities.
    • 401k, PTO, paid holidays, life insurance and short term disability.
    • Be part of a company that does business in 38 states and continues to grow
    What Glass America requires of you to be successful:
    • Professionally handle customer interactions and general inquiries, both in person and over the phone.
    • Have a sense of urgency when scheduling customer appointments.
    • Maintain regular communication with Auto Glass Technicians in the field.
    • Utilize our software to make a note of all conversations, enter sales information and update customer records as needed.
    • Follow our step by step process to provide quotes on our competitively priced installation and repair services.
    • Take proactive actions to help your team meet shop production goals and budgetary objectives.
    • When needed, pivot to provide additional assistance to the dispatch/parts team.
    What Glass America needs of you to join the team:
    • Work experience that demonstrates the ability to stay organized and handle a high volume of phone calls and emails.
    • Comfortable in a customer facing, front line role.
    • Reliable and dependable hard worker with a positive demeanor.
    • High aptitude for technology with strong typing and data entry skills.
    • Process driven with the understanding of how to manage inventory levels.
    • Ability to work some Saturdays and overtime as necessary.
    • General knowledge of automobile functions and systems.
    • Auto Parts and/or Dispatcher experience is highly desirable.
    Glass America is an Equal Opportunity Employer.
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