Supervisor Contact Center - Minneapolis, MN

Leads the daily operations for the Contact Center including call monitoring training hiring performance management and quality assurance. Provides exceptional customer service and resolves complex escalations from all consumers. · ...

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. · Leads the daily operations for the Contact Center, including ...

This position is responsible for scheduling and registering patients in advance for services provided throughout Ridgeview using exceptional customer service practices. · Answers and manages a high volume of fast paced incoming phone calls to the contact center. · Places outbound ...

Zoom is looking to grow its global Contact Center Solution Engineering team. Do you have a passion for working with customers? Do you have experience working in the Contact Center industry? Do you have a passion for diving into technology that powers better customer experiences? ...

This position provides excellent client service and compassionate professional handling of various client interactions. · Staff put clients first by communicating clearly respectfully professionally with internal external clients. · The representative greets admits all clients pa ...

You will work exclusively Monday-Friday in a contact center environment providing prompt and accurate responses to telephone inquiries. · High School Diploma or GED required · Aim to exceed standard call center metrics while providing excellent customer service · ...

This role plays a key part in performance monitoring and data-driven decision-making to ensure Key Performance Indicators are consistently met. · Our Customer Support Group is seeking a highly motivated and detail-oriented Contact Center Coordinator. ...

Review and maintain call routing solutions, · Develop and integrate Twilio APIs into Customer Experience · Create technical documentation and runbooks necessary for smooth operation of the Customer Experience platform.Manage ServiceNow queues and respond/resolve assigned tickets ...

You will provide prompt and accurate responses to telephone inquiries from both Customers and Financial Professionals. You will be trained on our products in a structured and active inbound contact-center environment. · The Customer Service Representative will work with the Conta ...

This is much more than a switchboard role. If you like the satisfaction of providing great customer service and resolution – whether it's a simple phone call or the urgency of dealing with an emergency code call that cannot wait – this position is a nice mix of both. · ...

This is much more than a switchboard role. If you like the satisfaction of providing great customer service and resolution – whether it's a simple phone call or the urgency of dealing with an emergency code call that cannot wait – this position is a nice mix of both · ...

We believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to sta ...

The Member Service Representative maintains a unique working knowledge of all operational and technical facets of the credit union. · ...

We are looking for a Contact Center Solution Architect to join our team. The ideal candidate will have experience in designing and implementing contact center solutions using Genesys and other technologies. · Design and implement contact center solutions using Genesys and other t ...

The Director of Contact Center (CSOL) Process Enablement oversees customer experience delivery through efficient process design. · Process Enablement: Performs environmental scanning for automation workflow improvements. · Manage Execution: Ensures pre-work implementation communi ...

This role involves managing contact center staff including Agents Leads Assistant Managers and their activities while coordinating with leadership and Regional Managers General Tasks include supervising customer service employees resolving customer complaints providing employees ...

We are currently hiring a full-time Contact Center Manager to manage our contact center staff and activities while coordinating with leadership and our Regional Managers. · ...

This position will schedule and register patients in advance for services provided throughout Ridgeview using exceptional customer service practices. · Answers and manages a high volume of fast paced incoming phone calls to the contact center. · Conducts patient interviews by tel ...

This position is a nice mix of both providing great customer service and resolution - whether it's a simple phone call or the urgency of dealing with an emergency code call that cannot wait. Your day will go by fast, but you will have a sense of satisfaction having worked through ...

Join us in providing and supporting outstanding care to our patients and community. · This is much more than a switchboard role. If you like the satisfaction of providing great customer service and resolution – whether it's a simple phone call or the urgency of dealing with an em ...