Customer Contact Center Rep - Saint Louis Park
3 weeks ago
Job summary
You will provide prompt and accurate responses to telephone inquiries from both Customers and Financial Professionals. You will be trained on our products in a structured and active inbound contact-center environment.The Customer Service Representative will work with the Contact Center Management team to exceed published benchmarks related to soft skills, accuracy, call handle time and attendance. You are prepared to put the caller's needs first by prioritizing solving problems, de-escalating situations where warranted, and help guide a first call resolution.
You will report into a Contact Center Supervisor.
- Answer incoming calls from Customers or Financial Professionals who need assistance on our procedures
- Build relationships by listening, paraphrasing, and problem solving
Job description
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