Pharmacy Help Desk Specialist - Uniondale, United States - Micro Merchant Systems

Description

• Handle qualitative 20+ calls per day in a fastpaced environment with a presentable tone and delivery techniques in support of our pharmacy customers.
• Proactively engage clients to address customer inquiries with timely and effective solutions and exceptional customer satisfaction while maintaining effective KPIs (95% First-Call Resolution) and SLAs (90% of all calls answered/responded to within 60 seconds).
• Become proficient in resolving routine pharmacy customer inquiries such as insurance rejections, software/hardware/network settings, and functionality questions on our line or Prime branded pharmacy management products, services, APPs, and Interfaces.
• Execute effective Root Cause Analysis escalations in collaboration with Support Service Manager and Subject Matter Experts as required to ensure effective ticket resolution and customer satisfaction

Micro Merchant Systems is an equal opportunity employer; we value a combination of ideas, perspectives, and cultures at our company.

We do not discriminate based on race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.

• 401(k)
• 401(k)

• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

• 8 hour shift
• Monday to Friday