5000 AV Media Technology Manager - Salem, United States - Corban University

Corban University Salem, United States

3 weeks ago

Description

This is a 3/4-time, benefits eligible position.

The AV & Media Tech Manager will support the University's mission to educate Christians who will make a difference in the world for Jesus Christ.

SUMMARY:

To provide consultation, design, implementation, and technical support services on a campus-wide basis to faculty and staff as it pertains to audio/visual, media, conference rooms, live/recorded event streaming, and classroom technology.

The AV & Media Tech Manager will manage the day-to-day operations of the audio-visual/media department, staff, services, and equipment.

They will provide oversight and training regarding the use and operation of performance systems, including lighting, sound, video, staging/rigging, and A/V systems, as well as support services available in the Psalm Center, conference rooms, classrooms and other on campus event locations.

ESSENTIAL FUNCTIONS:

Work closely with the User Services Manager to ensure proper technical coverage and support for events, classes, and meetings.
Work closely with the Events Department to provide advice and assistance as needed for internal and hosted events. Plan, prepare, set-up, operate, and clean-up audio and video resource needs for these events.
Supervise audio-visual/media department student employees on A/V Technology teams. This includes hiring/firing, evaluating performance, scheduling, and training employees.
Manage all aspects of the University's audio-visual/media including lighting, sound, video, staging/rigging, and A/V systems and related technical aspects for Corban.
Provide leadership in budget oversight, project management, and new technology assessment.
Receive, troubleshoot and respond to problem tickets from faculty, staff and students by email, phone and in person.
Train and work with faculty and staff on use of classroom technologies and video conferencing systems.
Consult with department heads, faculty, campus services and other appropriate personnel on AV needs in conference room, classrooms, and other shared spaces.
Host online live events and manage content recorded during live events or prior recording sessions.
Make recommendations and educate faculty on classroom technologies.
Conduct troubleshooting and repair activities on equipment and machinery as needed.
Provide audio-visual and classroom technology support as needed.
Provide audio-visual and conference room technology support as needed.
Identify equipment and software requirements as directed.
Create/maintain critical and procedural documentation for the University to ensure proper techniques and solutions are documented for future use and reference.
Create/maintain equipment inventory and replacement schedule.
Understand the systems in use throughout the University and their interrelationships, maintain knowledge of the operations and maintenance needs, and provide problem determination support as problems arise.
Work with others within the department in solving problems at both the systems and operations levels.
Understand the University's policies and procedures and exercise judgment accordingly.
Represent the Information Technology organization and the University to faculty, staff, students and external vendors in a way that reflects well on the University.
Maintain knowledge of current/future technologies through continued training/learning opportunities and self-motivation.
Perform other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

Excellent listening, interpersonal and customer service skills.
Demonstrated ability to support use of MS Office products, Outlook, and Windows systems.
Strong technical expertise, audio-visual skills, and project management.
Excellent management and supervising skills.
Highly self-motivated and directed.
Excellent communication and customer interface/relationship skills, as well as the ability to effectively coordinate and work with other departments and service providers.
Use knowledgebase and analytical thinking to work through issues and solve problems.
Ability to assist customers over the phone and via computer.
Ability to travel when necessary to support remote University locations.
Ability to read log files, create reports, and manipulate data.
Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.

QUALIFICATIONS AND REQUIREMENTS:

Bachelor's degree from an accredited institution required.
5 years of related professional experience, specifically as it relates to AV operation, technical direction, video production, and/or academic technology.
Experience in creating, tracking, and updating requests in a call center or service desk environment is preferred.
Evangelical Christian commitment and lifestyle consistent with the university's mission as described in our Statement of Faith
Candidates should value an environment that reflects the diversity of God's kingdom, engages in global concerns, and connects culturally.

WORKING CONDITIONS:
Traditional office environment. This position is a full-time on campus position. Occasional weekend/evening work related to events on campus during non-business hours will be an aspect of the position. Rarely some travel may be required to support remote Campus locations/events. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Corban University is a private comprehensive university of liberal arts, ministry, and professional studies with a mission to educate Christians who will make a difference in the world for Jesus Christ.

All employees are expected to model servant leadership in all aspects of their work.

Corban values and recruits for a workforce that is diverse in gender, age, ethnicity, race, and/or ability, and seeks employees who will interact with the Corban community in a way that reflects a commitment to cultural proficiency.

Where permitted by law and consistent with the school's history, mission, and core values, Corban exercises religious preference throughout the University.

Employees must have a personal relationship with Jesus Christ, agree with the University Statement of Faith, evidence a mature Christian faith, and be an active member of a Bible-believing, Gospel-preaching local church.

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