Student Resource and Support Technician - Santa Maria, United States - Allan Hancock College

Allan Hancock College Santa Maria, United States

1 week ago

Regular, Full time

Description

Position Summary

DEFINITION:
Under supervision of the appropriate administrator, the incumbent assists to plan, organize, develop, and carry out student resource programs responsibilities, distribution of basic needs resources to students, oversee program-related special events, and support campus outreach activities, while valuing and promoting the mission and vision of the college.

CLASS CHARACTERISTICS:
Under minimal supervision, the incumbent performs technical and clerical duties with a considerable degree of independence and has a high frequency of contacts with students, staff, representatives of social service and educational agencies, and the public requiring tact and excellent oral communication skills. Incumbents in this position will support the distribution of student resources such as, but not limited to, food, clothing, school supplies, hygiene products. There will be regular interactions with clientele from diverse socioeconomic, cultural, and ethnic backgrounds.

Essential Functions and Qualifications

Ensures available resources are distributed to eligible students.
Monitors, tracks, and inventories student resources.
Oversees the storage of food deliveries and discards expired or spoiled food in a safe manner.
Tracks individual distributions via electronic records.
Promotes basic needs resources and ensures students understand how to access community food assistance programs.
Conducts CalFresh outreach and enrollment workshops to various support programs and in classrooms.
Supports efforts to increase student participation in basic needs outreach and food security programs.
Assist students to complete applications for available community resources.
Track student CalFresh applications in collaboration with county CalFresh partners.
Works with campus partners to increase awareness of resources available to students on campus and in the community.
Assists in coordinating and participates in outreach events on campus and in the community.
Assists in the coordination and gathering of resource donations such as but not limited to food, clothing, school supplies.
Oversees community partner deliveries of resources for students.
Supports in the recruitment, training, and scheduling of student employees.
Assist with data gathering for reports.
Basic usage of applicable software programs.
Performs other related duties as assigned.

Knowledge of:

Trauma informed principles to food insecurity and basic needs
Principles of diversity, equity, and inclusion
Basic needs support to promote academic success
Customer service standards and procedures
Modern office practices, procedures, and equipment
Record-keeping techniques
Electronic data processing including input, update, and retrieval in assigned database systems
Telephone and web registration procedures
The importance of the mission and philosophy of community college
Scheduling, coordination and allocation of resources
Student management skills
Written business communications including word/information processing applications and production
Campus related resources, programs and services available to students.

Demonstrated Ability to:

Perform technical duties in the maintenance of student academic records
Actively listen and understand the needs of students;
Support research and analysis.
Maintain relevant state Management Information Systems (MIS) reporting procedures and requirements.
Maintain and create accurate files and records.
Perform complex technical duties with computerized database systems.
Communicate effectively both orally and in writing.
Read, interpret, apply and explain rules, regulations, policies and procedures.
Operate assigned office equipment.
Work confidentially with discretion and in compliance with Family Educational Rights and Privacy Act (FERPA) regulations.
Organize workload and establish priorities with attention to detail and accuracy;
Analyze situations accurately and adopt an effective course of action.
Meet schedules and timelines.

Working Conditions:

Duties are performed in office environments, on school campuses and at local social service agency sites in the community.
The incumbent will experience interruptions while performing normal duties during the regular workday.
The incumbent will have contact, in person, by email, or by telephone with staff, students, community liaisons and the public.
The incumbent will work on campus and will have some travel between campus sites.
Special Events, training, and meetings may require the incumbent to travel within the state of California and potentially out of state.

Physical Demands:

Typically may stand or sit for extended periods of time
Regularly lifts, carries, and/or moves objects weighing up to 25 pounds;
Operates a computer and or technological devices;
Travels throughout the county, region and state as needed;
Participates in learning activities, special events and community-based projects.
Bending at the waist, kneeling, or crouching.

Special Qualification:
A sensitivity to and an understanding of the diverse academic, socioeconomic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.
Minimum Qualifications

Education and Experience:
Possession of or the equivalent of an associate degree; with 1 year working or volunteering or working with community or student resource programs or in a food pantry, and 1 year clerical experience involving complex record keeping. A bachelor's degree is preferred. The ability to speak Spanish and/or Mixteco is desirable.

Licenses and Certificates Required:

Must possess a valid class C California Driver's License at the time of hire.
Obtaining a California Food Handler Card within 30 days of employment and renewal of the California Food Handler Card every 3 years is required.

Additional Information

The desired start date is June 2024. This is a full-time 12-month classified position. This position is contingent on continued funding.

Work Schedule:
Monday - Thursday 9:30 a.m. - 6:00 p.m. and Friday 8:00 a.m. - 4:00 p.m.

*These positions will travel to the Lompoc Valley Center as needed.

To be considered for this position, the candidate must submit the following application materials:

Cover Letter
A current and complete resume/CV of education and professional experience.
Transcripts (Copies are acceptable for the application process). Official transcripts are required if hired.
Diversity Statement: In consideration of our campus mission and values, please share how in your previous or current roles, you have demonstrated your commitment to diversity, equity and inclusion

Allan Hancock College provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Hancock College will not sponsor any visa applications.

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