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    Field Service Engineer - San Francisco, CA, United States - Sartorius AG

    Sartorius AG
    Sartorius AG San Francisco, CA, United States

    2 weeks ago

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    Description
    Sartorius is seeking a motivated Field Service Engineer for our BioAnalytics division based remotely in the Bay area, CA. In this role you will be supporting complex cell analysis equipment in our current portfolio while partnering with our customers to build and maintain world class customer satisfaction, customer retention and drive success. What you will accomplish together with us
    • You will provide exceptional customer care
    • Responsible for installation, repair, and preventative maintenance while maintaining communication, scheduling, inventory, and administrative compliance.
    • Use your knowledge and abilities to tie workflow to schedule to minimize unnecessary travel
    • One of your tasks will include performing field service, calibration, and installation of complex mechanical systems, as well as perform preventative maintenance and field sterilizations
    • Assist with software updates/upgrades and helping to resolve IT issues related to Bio Analytics system installations
    • You will help build positive relationships with customers
    • Utilize your knowledge to provide technical support to customers
    • Your duties will include providing training to customers on the basic use and operation of Bio Analytics instruments
    • Assist in drafting documentation to show and ensure compliance with both internal and external regulations and protocols
    • In the event of an issue, prepare customer facing estimates of equipment repairs.
    • In this role, you will keep precise records and produce timely, detailed and detailed service reports; this will include keeping correct count of parts assigned to the engineer
    • You will pass along identified leads to the sales manager
    • Ability to travel to our Ann Arbor, MI, Albuquerque, NM, Fremont, CA and additional facilities and site for training and conferences as needed
    • Expected to lift items that weigh up to 35 Kg
    • You will perform other duties as assigned
    What will convince us
    • Completion of Bachelor's degree in mechanical engineering, biomechanical engineering, biomedical engineering preferred
    • You have completed an Associate degree in Engineering or High School Diploma/GED and equivalent combination of 5+ years industry experience and/or technical/military training
    • You possess the ability to troubleshoot, test, repair, and service technical equipment with excellent mechanical, electrical, and IT skills
    • You have demonstrated a strong aptitude for hands-on engineering testing and experimentation in a lab/shop environment
    • You possess good working knowledge of ISO requirements and other relevant guidelines and regulations
    • You are proficient with MS Office software, including Outlook, Word and Excel.
    • You have a valid Drivers License with an excellent driving record
    We Value:
    • You possess the ability to work flexible shifts and to adapt to changing work schedules
    • Familiarity with mobile tools and applications
    • Social Skills and Perceptiveness: Actively look for ways to help customers, and be sensitive when dealing with customer reactions and needs
    • Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
    • Math / Science: Use mathematics and scientific concepts and methods to solve problems
    • Complex problem solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
    • Expect up to 50% overnight travel to support Field Service activities
    • Identification with our core values: Sustainability, Openness, Enjoyment
    Base salary offered for the position in Colorado/NYC/CA is $75, $105,000.00 depending on experience. What We Offer As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:
    Personal and Professional Development: Mentoring, leadership programs, LinkedIn Learning, internal seminar offerings
    Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
    Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
    Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen's Network"
    Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
    Intelligent Working Environment: Working in smart buildings with the latest technology and equipment. Retirement Savings Plan: 401 k (with generous company match)
    Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
    Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate
    Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service All qualified applicants will be considered for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans. Please view equal employment opportunity posters provided by OFCCP here. E-Verify Participation Info E-Verify Workers Rights #LI-remote Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application. We look forward to receiving your application. Sartorius is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. All employment decisions are based on valid job-related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling ext 8330 or via e-mail at About Sartorius Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.
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