- US (West Coast Preferred)
- Travel to customer sites for service on Opentrons robotics platforms; services include preventative maintenance and break fixes
- Clearly document and communicate all actions performed while on-site
- Independently perform basic troubleshooting activities to diagnose and resolve common issues remotely when possible
- Independently schedule maintenance and calibration of instrumentation
- Train customers on instrument functionality when needed
- Potential to travel up to 75% or as required by business needs
- Bachelor's degree in Life Sciences, Biotechnology, Biomedical Engineering or related major required
- At least 2-4 years experience in a customer facing role, specifically in the life sciences industry
- Prior experience with liquid handling automation and/or Opentrons robots strongly preferred
- Prior experience with GitHub preferred
- Prior experience with Salesforce preferred, but not required
- Solid understanding of how to debug code of automated liquid handlers. Knowledge of Python is preferred
- Solid understanding of how to troubleshoot hardware of automated liquid handlers
- Demonstrated ability to be customer obsessed and solutions driven
- Proficiency with Google Suite or related software
- Excellent verbal and written communication skills
- Excellent time management skills with a proven ability to meet deadlines
- Strong analytical and problem-solving skills
- Fast-paced environment with a high volume of work to be completed
- 75% + overnight travel required, though more may be required to meet business needs
- Limited physical effort required, including installation of robots, which may require lifting
-
Service Engineer
3 weeks ago
MRINetwork Jobs San Francisco, United StatesJob Description · Job DescriptionMRI of University Circle has partnered with a leading toner production equipment manufacturer that is expanding their footprint across the United States. We are seeking Field Service Engineers / Technicians in the greater San Francisco area. This ...
-
Field Service Engineer
2 weeks ago
EFI San Francisco, United StatesAll of us at EFITM are relentlessly focused on the growth and success of the print business. That's why print providers worldwide turn to EFI to help build their brilliant future. Our 2,000+ worldwide team members are passionate about driving our customers' business growth with a ...
-
Engineering Manager, Wallet Services
2 weeks ago
Alchemy San Francisco, United Statesis to bring blockchain to a billion people. The Alchemy Platform is a world class developer platform designed to make building on the blockchain easy. We've built leading infrastructure in the space, powering over $105 billion in transactions for tens of millions of users in 99% ...
-
Engineering Manager- Payroll Services
2 weeks ago
Gusto San Francisco, United StatesAbout Gusto · Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York ...
-
Engineering Services Manager
6 hours ago
Encina JPA San Francisco, United StatesSalary : · $150, $195,657.00 Annually · Location : · Encina Water Pollution Control Facility · Job Type: · Full-Time, Regular · Job Number: · Department: · Office of the General Manager · Opening Date: · 05/14/2024 · Closing Date: · Continuous · Description · The En ...
-
Field Service Engineer
1 day ago
Sartorius AG San Francisco, United StatesSartorius is seeking a motivated Field Service Engineer for our BioAnalytics division based remotely in the Bay area, CA. In this role you will be supporting complex cell analysis equipment in our current portfolio while partnering with our customers to build and maintain world c ...
-
Field Service Engineer
1 week ago
IQVIA San Francisco, United StatesJob Description · We welcome you to apply if interested You will be asked to create an account, which takes less than one minute and requires only a username and password. The entire application takes no more than 5-7 minutes to complete. · Position Description: · Our Field Serv ...
-
Field Service Engineer
1 week ago
Sartorius AG San Francisco, United StatesSartorius is seeking a motivated Field Service Engineer for our BioAnalytics division based remotely in the Bay area, CA. In this role you will be supporting complex cell analysis equipment in our current portfolio while partnering with our customers to build and maintain world c ...
-
Payroll Services Engineer
1 week ago
Gusto San Francisco, United StatesAbout the Role: · We're hiring seasoned engineers to join our teams that work on core platform capabilities, improving our existing systems for extensibility and scalability, and building the future of Gusto's Payroll system. As a Gusto Software Engineer at this level, you'll be ...
-
Payroll Services Engineer
2 weeks ago
Gusto San Francisco, United StatesAbout Gusto · Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York ...
-
Field Service Engineer
4 weeks ago
OpenTrons San Francisco, United StatesPosition at Opentrons Job Title: Field Service Engineer IIClient Services / RoboticsReports to: Director, Field Services and Customer SupportDirect Reports: NoLocation: Remote* US (West Coast Preferred)*Must reside in one of the following states: CA, CO, CT, FL, GA, IL, MA, MD, M ...
-
Field Services Engineer
11 hours ago
Parkworks Mechanical Systems San Francisco, United StatesJob Description · Job DescriptionWe are looking for a Field Service Engineer to be in charge of all electrical and mechanical components of our large-scale parking installations. You will oversee deliveries and installations, perform troubleshooting and maintenance. Prior knowled ...
-
Field Services Engineer
9 hours ago
Parkworks Mechanical Systems San Francisco, United StatesJob Description · Job DescriptionBenefits:401(k) · 401(k) matching · Dental insurance · Health insurance · Opportunity for advancement · Paid time off · Vision insurance · We are looking for a Field Service Engineer to be in charge of all electrical and mechanical components of o ...
-
Cloud Service Reliability Engineer
2 weeks ago
Forhyre San Francisco, United StatesJob Description · Job DescriptionWe are looking for someone that is generalist at heart, one who is curious, appreciates complexity, knows or wants to learn when to step back and when to dive deep. We call this role a Cloud Service Reliability Engineer. · The Cloud Service Relia ...
-
Remote Software Engineer, Services
3 weeks ago
Tekberry San Francisco, United StatesJob Description · Job DescriptionTitle: Software Engineer, Services · Pay Rate: $78/hr · Job Type: ~6-month contract · Location: Chicago, IL Remote) · Job Code: JPC-9620/ · Tekberry is looking for a highly qualified and motivated Engineer to work with our client, a top-tier iden ...
-
Remote Software Engineer Services
3 weeks ago
Tekberry San Francisco, United StatesJob Description · Job Description · Title: · Software Engineer, Services · Pay Rate: · $78/hr · Job Type: · ~6-month contract · Location: · Chicago, IL 60606 · Job Code: · JPC-9620/ · ***Background Check Required. *** · Tekberry is looking for a highly qualified and m ...
-
Service Engineer
1 week ago
SPAN Inc San Francisco, United StatesOur Mission · SPAN develops products that accelerate the rapid adoption of renewable energy in the home. The flagship SPAN Smart Panel is the first true evolution for the traditional home electric panel, harnessing enhanced technology for metering, monitoring, and control. An exp ...
-
Field Service Engineer 28681
2 weeks ago
Cephas Consultancy Services Private Limited San Francisco, United StatesJob Description · Job DescriptionSummary/ ObjectivesProvider of medical imaging repair and maintenance seeks an experienced Service Engineer.& Siemens Cath Lab( Cardiovascular)- IS MUST HAVE THIS SKILL SET. Any General X-ray a plus.Thrives to provide technical support and trouble ...
-
Senior IT Service Desk Engineer
3 weeks ago
Cellares San Francisco, United StatesPosition SummaryWe are seeking a highly motivated collaborative Senior IT Service Desk Engineer who will be responsible for the effective operation of IT Technical support services in alignment with Cellares's corporate objectives.The successful candidate will plan, coordinate, a ...
-
Field Service Engineer 76681
2 weeks ago
Cephas Consultancy Services Private Limited San Francisco, United StatesJob Description · Job DescriptionSummary/ ObjectivesProvider of medical imaging repair and maintenance seeks an experienced Service Engineer to maintain, and repair& CT/MR& .-MUST HAVE THIS SKILL SET AND EXPERIENCE& Thrives to provide technical support and troubleshooting assista ...
Field Service Engineer - San Francisco, United States - OpenTrons
Description
Position at OpentronsJob Title:
Field Service Engineer II
Client Services / Robotics
Reports to:
Director, Field Services and Customer Support
Direct Reports:
No
Location:
Remote
FLSA Classification:
Exempt
About Us
Opentrons Labworks, Inc.
is a disruptive life science company leveraging its integrated lab platform to supercharge the pace of innovation in research and healthcare.
Opentrons Labworks is the parent company to business units Opentrons Robotics and Neochromosome. Through Opentrons Robotics, thousands of institutions are automating R&D operations with flexible, easy-to-use liquid handling lab robots. Through Neochromosome, biopharma and biotech at large can benefit from our world-class genome-scale cell engineering solutions.If you are looking for your next exciting opportunity, come join us We provide excellent benefits, competitive compensation, equity packages, and opportunities for growth.
Learn more on our Careers Website.About the Role
As a Field Service Engineer, you will be responsible for providing exceptional service to our end users for our robotics liquid handling portfolio.
The customer's experience and success are top of mind for this team and that is reflected in their work on both a technical and customer service level.
This is a remote position with a significant amount of travel to customer sites.We expect much of the work to take place in the Western US, but there will be a potential for coverage of the entire country as needed.
Field Service Engineers report directly to the Director, Field Services and Customer Support.What You Will Do
Education:
Experience:
Knowledge, Skills and Abilities:
Compensation Range:
The pay range for this position at commencement of employment is expected to be between $85,000 and $100,000 per year; base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and years of experience.
We typically target mid-range for well-qualified candidates.The total compensation package for this position may also include other elements, including equity and full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered.
Details of participation in these benefit plans will be provided if an employee receives an offer of employment. Following employment, growth beyond the hiring range is possible based on performance.Opentrons is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
#LI-Remote