- Greet customers in a friendly and professional manner.
- Listen to customer concerns and accurately document vehicle symptoms or issues.
- Explain service recommendations to customers in a clear and understandable manner.
- Address customer questions or concerns regarding service procedures, pricing, and timelines.
- Perform initial vehicle inspections to identify necessary services or repairs.
- Consult with customers to gather additional information about vehicle performance or issues.
- Utilize diagnostic tools and service history records to accurately assess vehicle needs.
- Provide transparent and detailed explanations of recommended services, including cost estimates and timelines.
- Schedule service appointments based on customer availability and service department capacity.
- Coordinate with service technicians to ensure timely completion of vehicle repairs or maintenance.
- Communicate updates to customers regarding the status of their vehicles and any additional services required.
- Prioritize service requests based on urgency and customer preferences.
- Prepare accurate service orders and invoices for completed services.
- Maintain detailed records of customer interactions, service histories, and vehicle maintenance schedules.
- Process payments for services rendered and handle any billing inquiries or discrepancies.
- Assist with inventory management by ordering necessary parts or supplies as needed.
- Previous experience in automotive service or repair is highly preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in computer software applications for scheduling and record-keeping.
- Knowledge of automotive systems and maintenance procedures.
- Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
- Commitment to providing outstanding customer service and maintaining a positive customer experience.
- High school diploma or equivalent required.
- Additional certification or training in automotive service advisory roles is a plus.
-
Service Advisor
1 week ago
Straightaway Tire & Auto Derry, United StatesDo you want to contribute to a growing business that rewards its employees ($$$), has a great culture, and a 5-star reputation? Do you want to be proud of where you work? · We've been in business for over 20 years, with multiple locations throughout Colorado, and we're expanding ...
-
Autofair Service Advisor
2 weeks ago
AutoFair Automotive Group Manchester, United StatesDo you have experience working in a Customer Service field and you're looking to grow in your career and make more than you ever have before? Do you have an interest in the Automotive Industry? Look no further than working as a **Service Advisor.** · **Responsibilities**: · - Tak ...
-
Service Advisor
1 week ago
Bill Deluca Family of Dealerships Haverhill, United States***Sign on Bonus of up to $3000.00***: · **Est. Yearly Pay $52,000 to $75,000** · At Bill DeLuca Family of Dealership, we are a family-owned and operated business currently in its third generation and we have been serving the Merrimack Valley for more than 60 years. That means ou ...
-
Service Advisor
3 weeks ago
Tires Too Londonderry, United States Full timeJob Title: Automotive Service Advisor · Job Summary: · As an Automotive Service Advisor, you will be the primary point of contact between our automotive service department and customers. You will play a crucial role in ensuring customer satisfaction by accurately assessing their ...
-
Service Advisor
1 day ago
Kelly Volkswagen Danvers, United States**Benefits**- Competitive Pay- · - Blue Cross Blue Shield Medical and Dental on Day 1 of Employment- Blue 20/20 (Vision)- 401K after 90 days- · - Paid Time Off- · - Sick Time- · - Vacation Time- · - Paid Training- · - Career Advancement Opportunities**Responsibilities** · - Meet ...
-
Service Advisor/writer
1 week ago
Manchester Harley-Davidson Manchester, United States**Job Title**: Service Advisor · **Department**: Service · **Supervisor**:Service Manager · **Summary Description** · Intake of customer vehicles, diagnose problems and service needs; sell service and/or parts and communicate job status to customer. · **Duties and Responsibilitie ...
-
Experienced Automotive Service Advisor
2 weeks ago
Group 1 Automotive, Inc. Manchester, United StatesOverview**:BONUS OPPORTUNITIES** · * · Ira Subaru Manchester **is part of the fast growing Group 1 Automotive, a leader in automotive retail sales and service. We are growing and looking for **Experienced Automotive Service Advisors* to work with our **Quality Dealership** repres ...
-
Automotive Service Advisor
2 weeks ago
Colonial Chevrolet of Acton Acton, United StatesJob Title: Automotive Service Advisor · Company Name: Colonial Chevrolet of Acton · Location: ACTON, Massachusetts · Employment Type: Full Time, base plus commission · Compensation: $70,000 - $100,000 per year, paid weekly · Colonial Chevrolet of Acton is experiencing huge growth ...
-
Truck Service Advisor 0044
2 weeks ago
TravelCenters of America Hampshire, United States**Now interviewing and Hiring** · **Looking for an individual with open availability.** · There's never been a better time to join TravelCenters of America For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending ...
-
Service Advisor/writer
2 weeks ago
Ballard Truck Center Tewksbury, United States**HOURS**:*8:30a.m. - 5:00p.m.** · The service writer plans, organizes, leads and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer. · **Responsibilities and Duties** · - ...
-
Automotive Service Advisor
6 days ago
Group 1 Automotive, Inc. Danvers, United StatesOverview**:4-DAY WORK WEEK** · * · Ira Lexus of Danvers *is part of the fast growing Group 1 Automotive, a leader in automotive retail sales and service. · We are growing and looking for **Quality Automotive Service Advisors** to work with our **Quality Dealership** representing ...
-
Automotive Service Advisor
1 week ago
Group 1 Automotive, Inc. Danvers, United StatesOverview**:4-DAY WORK WEEK | SALARY & BONUS OPPORTUNITIES** · * · Ira Toyota of Danvers *is part of the fast growing Group 1 Automotive, a leader in automotive retail sales and service. · To support our growth, we are looking for **Quality Automotive Service Advisors** to work wi ...
-
Automotive Service Advisor
1 week ago
Lawless Chrysler Dodge Jeep Ram Woburn, United States**Automotive SERVICE ADVISOR** · Lawless Jeep RAM is family owned and one of Boston's leading Jeep dealers for 30 years Because of our continued expansion and growth, we have an immediate opening for an Advisor to join our Service Team who is a process driven professional. Our Se ...
-
Automotive Service Advisor/writer
2 weeks ago
Modern Auto Sales Tyngsboro, United StatesMust be good with computers and technology · - Must understand general auto repair and auto parts · - Must be good with multitasking · - Greet customers, obtain information and document problems or symptoms regarding vehicle operation · - Prioritize, schedule and track repair wor ...
-
Hyundai Automotive Service Advisor
6 days ago
AutoFair Automotive Group Manchester, United StatesDo you have experience working in a Customer Service field and you're looking to grow in your career and make more than you ever have before? Do you have an interest in the Automotive Industry? Do you work as a waiter or waitress and wish you could make a lot more money with more ...
-
Automotive Service Advisor
1 week ago
Jaffarian Automotive Group Haverhill, United StatesJaffarian Toyota is seeking qualified SALES PROFESSIONALS TO JOIN OUR SERVICE MANAGMENT TRAINING PROGRAM. We are a fast paced, high energy team dedicated to delivering the best customer experience around. We are THE BEST and with some of the best pay plans in the industry WE'RE A ...
-
Automotive Service Advisor
1 week ago
Concord Tire Center LLC Concord, United States**Benefits**: · - Company parties · - Employee discounts · - Training & development · **Benefits/Perks** · - Careers Advancement Opportunities · - Employee discounts · - Group lunch on Fridays · **Job Summary** · We are seeking a friendly peoples person, with great positive attit ...
-
Experienced Service Advisor
6 days ago
Tulley Automotive Group Nashua, United StatesJob Summary: · Service Advisors listen to customer's description of vehicle issues, asks follow-up questions to better assess the problem, inspects the vehicle on intake, determines the source of the issue, and provides suggestions for the best way to fix the vehicle. · Essential ...
-
Service Advisor
2 weeks ago
Hendrick Automotive Group Concord, United StatesHendrick Volkswagen of ConcordLocation: 7500 Hendrick Auto Plaza NW, Concord, North Carolina 28027 · Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed. · Super ...
-
Service Advisor
2 weeks ago
Hendrick Automotive Group Concord, United States Full timeHonda of ConcordLocation: 7650 Bruton Smith Blvd, Concord, North Carolina 28027 Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed. · Supervisory Responsibiliti ...
Service Advisor - Londonderry, United States - Tires Too
3 weeks ago
Description
Job Title: Automotive Service AdvisorJob Summary:
As an Automotive Service Advisor, you will be the primary point of contact between our automotive service department and customers. You will play a crucial role in ensuring customer satisfaction by accurately assessing their vehicle needs, providing recommendations for necessary services or repairs, and coordinating with our service technicians to deliver exceptional service. Your excellent communication skills and automotive knowledge will be essential in building strong customer relationships and maximizing service department efficiency.
Responsibilities:
Customer Service:
Working Conditions:
The position of Automotive Service Advisor typically involves working in an automotive service department or dealership setting. This may include exposure to vehicle fumes, noise, and various weather conditions. The role may require standing for extended periods and occasional lifting of heavy objects. Additionally, flexibility in working hours, including evenings and weekends, may be necessary to accommodate customer appointments and service department operations.
