Trust & Safety Policy Manager - West Hollywood, United States - Match Group

Match Group

Verified Company

West Hollywood, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Our Trust & Safety Policy Team is dedicated to maintaining our Community Guidelines to help keep our users safe and promote a trusted and inclusive user experience.

They work tirelessly to understand user behaviors and create meaningful protections against harmful activity.

We are looking for a Trust & Safety Policy Manager to support our Policy Team.

Reporting to the Director, Global Policy, you will oversee an existing team of Policy Analysts to develop, maintain, and implement our Trust & Safety policies.

You will be a critical leader in our T&S program collaborating with Product, Engineering, Communications, Legal, and others in driving T&S strategies from a policy perspective.

Your goals will be to develop and maintain a best in class policy program to ensure the quality and efficacy of our policy enforcement program.

We are looking for someone passionate about user policies who is ready to take charge and lead the team forward with strategy, humility, and collaboration.

It is possible that this role will be exposed to harmful content as part of ongoing work, in response to escalation requests, or by chance.

Topics may include physical/sexual harms, hateful or harassing content, child safety, and similar areas.

Where you'll work:

This is a hybrid role and requires in-office collaboration three days per week. This position is located in Los Angeles, San Francisco, and/or Palo Alto, CA.

In this role, you will:

Develop, refine, and operationalize Tinder's user policies to ensure that they can be enforced consistently and at scale around the world
In collaboration with the Director, establish and execute on a strategic vision for the team and manage ongoing policy related projects
Build strong relationships with Product, Engineering, Comms, Marketing, Legal and other partners and act as the Policy Consultant
Oversee work to improve policies through audits, reviews, and indepth research
Oversee maintenance of feedback loops and ensuring intelligence is acted on
Direct and manage the team's workload, including prioritization and allocation of resources
Provide coaching and support to Policy team personnel
Act as a global escalation point of contact for policy questions and handle internal communications for policy issues
Build and articulate policy strategy and changes to internal stakeholders
Work cross functionally on user policy education initiatives
Stay up to date with recent trends in content policy and moderation

You'll need:

34 years of Trust & Safety or other relevant experience, at least 1 year in Trust & Safety Policy
12 years of experience managing or supervising other people's work
Solid understanding of how policy decisions impact both products and operations
Excellent track record of project management
Excellent written and verbal communication skills
Excellent crossfunctional project management skills with a strong history of collaboration with Legal, Product, and Engineering teams
Ability to multitask, prioritize, and keep up with a large volume of tasks in a fastpaced environment
Knowledge of working with both inhouse moderation and escalations teams, as well as external partner teams

As a full-time employee, you'll enjoy:

Unlimited PTO (with no waiting period), 10 annual Wellness Days
Time off to volunteer and charitable donations matching
Comprehensive health, vision, and dental coverage
100% 401(k) employer match up to 10%, Employee Stock Purchase Plan (ESPP)
100% paid parental leave (including for nonbirthing parents), family forming benefits, and Milk Stork, which provides access to breast milk shipping for business travel, surrogacy, and employee relocation
Investment in your development: mentorship through our MentorMatch program, access to 6,000+ online courses through Udemy, and an annual stipend for your professional development
Investment in your wellness: access to mental health support via Modern Health, and Insight Timer; paid concierge medical membership, pet insurance, fitness membership subsidy, and commuter subsidy
Free subscription to Tinder Gold