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    Client Relations Manager - West Hollywood, United States - 24 Seven Talent

    24 Seven Talent
    24 Seven Talent West Hollywood, United States

    3 weeks ago

    24 Seven Talent background
    Description
    Our client a well-known interior design and furniture company is hiring a Client Relations Manager to join their West Hollywood team


    Location: West Hollywood, Los Angeles, CA


    Salary: $70,000 - $80,000 per year


    Type:
    Full-time Direct Hire

    In this position, you'll serve as a product and service expert, crafting narratives for each of our distinctive pieces.

    Your goal is to deliver a world-class client experience, guiding them seamlessly through the entire sales journey from order placement to delivery.


    Responsibilities

    • Manage customer experience requests end-to-end including, but not limited to, order status updates, damages, and returns in an organized and timely fashion
    • Ensure that all customer inquiries, via telephone, email, or in person are being responded to in a manner reflective of the brand, and in accordance with company established processes and procedures
    • Work cross-functionally to answer and process customer inquiries alongside Product Design, Production, Digital and Fulfillment
    • Facilitate the brand's client experience and become an expert on educating clients on each product's story and details
    • Own and update weekly customer experience reporting and distill action items and highlights for management
    • Attend meetings, participate in product trainings, share information amongst peers and utilize the web and catalog to foster constant growth of product knowledge base
    • Collaborate with fellow associates and promote a positive team spirit

    Ideal Experience

    • 2+ years in retail sales or customer success experience, ideally in luxury furniture/interior design
    • Ability to identify client needs, problem solve and understand/explain product features and benefits
    • Highly organized and able to prioritize in a fast paced environment
    • Independent but knows when to leverage management for complex issues and prioritization
    • Outstanding customer service skills and problem-solving ability
    • Professional phone & email etiquette
    • Capable of learning new systems quickly
    • Netsuite and/or Zendesk experience a plus
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