Inside Sales Support Representative - Norwalk, United States - InterQuip

Description

Job Title:
Inside Sales Support Representative

Overview:
Are you ready to play a crucial role in driving sales growth and delivering exceptional support to our customers? If you have a passion for sales and customer service, we want to hear from you!

Responsibilities:

Telesales:

• Conduct outbound calls to prospects to create leads and introduce our products/services.
• Engage potential customers in meaningful discussions to understand their requirements and provide suitable solutions.
• Effectively communicate product features, benefits, and pricing to prospects.
• Utilize sales scripts and product knowledge to optimize sales opportunities.
• Follow up on leads and inquiries to nurture relationships and boost sales conversions.
• Meet or exceed monthly sales targets and KPIs.

After-Sales Support:

• Act as the main point of contact for current customers, offering exceptional post-sales support.
• Respond promptly and courteously to customer queries, resolving issues efficiently.
• Provide product information, troubleshooting assistance, and technical support as needed.
• Coordinate with other departments to ensure smooth order fulfillment and delivery.
• Proactively gather feedback from customers, address any issues, and build lasting relationships.
• Identify opportunities for upselling or cross-selling to existing customers.

Administrative Tasks:

• Maintain accurate records of sales activities, customer interactions, and transactions in the CRM system.
• Prepare quotes, proposals, and sales contracts.
• Collaborate with the sales team to develop strategies and enhance processes.
• Assist in creating sales presentations, marketing materials, and reports.

Qualifications:

• Previous experience in telesales, inside sales, or customer service.
• Excellent verbal and written communication skills.
• Strong persuasion and negotiation skills.
• Customer-centric mindset and a passion for delivering outstanding service.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Proficiency in CRM software and Microsoft Office suite.
• High school diploma or equivalent; additional qualifications in sales or marketing preferred.

Benefits:

• Team-oriented environment
• Health, Dental & Vision insurance
• Generous paid time off and holiday policies
• Positive and supportive workplace
• Opportunity to contribute significantly to the organization's success

Pay:
$50, $65,000.00 per year
Experience Level:
5 years
Shift:
8-hour shift
Supplemental Pay Types:
Commission pay
Weekly Day Range:
Monday to Friday
Work Setting:
In-person, Office
Ability to Relocate:
Norwalk, CT: Relocate before starting work (required)
Work Location:
In person