Service Advisor - Houston, United States - Grubbs Automotive Chv Llc

Description

The Service Advisor is the center of communication for service/repair activities and the liaison between customers and technicians.

Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen to and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery.

He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended.


Responsibilities:

• Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
• Makes repair recommendations and manages the delivery of repairs by setting and managing customer expectations
• Ensures that required documentation is complete and is in compliance with regulations and standards
• Complies with and enforces all safety policies and procedures
• Attends all staff meetings, training, and educational classes as required
• Helps educate/train new staff members
• Performs other duties as assigned

Qualifications:

• A high school diploma or GED required
• Postsecondary automotive training or equivalent work experience
• One year of dealerlevel or large facility experience preferred
• ASE certification (or is willing to obtain certification)
• A broad scope of automotive mechanical/electrical knowledge
• Neat, clean, and professional appearance
• Pleasant/friendly demeanor and an outgoing personality
• Highly professional and dependable
• Excellent communication, customer service, and problemsolving skills, including the ability to maintain composure under stress
• Excellent interpersonal skills to interact professionally with customers, vendors, and staff
• Able to drive both automatic and standardtransmission vehicles
• Basic computer and internet skills
• Ability to sit, stand, bend for up to 1012 hours per day
• Valid Texas driver's license and clean driving record

Benefits:

• Paid Weekly
• Paid Time Off (PTO)
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life/AD&D Insurance
• Shortterm Disability Insurance
• Longterm Disability Insurance (companypaid)
• 401(k) with Company Match
• Pet Insurance