Customer Service Representative - Englewood, United States - Staffing Resource Group, Inc

Staffing Resource Group, Inc Englewood, United States

2 weeks ago

Description

Job Description

Customer Service Representative

SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.

Title: Customer Service Representative

Location: Englewood, OH

Industry: Healthcare

Salary: $17-$19/hr.

Schedule: Mon-Fri, 8am-5pm

Employment Type: Project - duration TBD - possible permanent position.

Job Summary

We are seeking a dedicated Customer Service Representative to join our team. In this position, you are responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers, and referral sources as it relates to patient services and third-party reimbursement.

Essential Job Duties And Responsibilities

Assists with updating respiratory grid
Clears previous day s route and checks all paperwork for accuracy and completeness
Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner
Completes SOPs/CMNs and documents on tracking log
Complies with all applicable company policies and procedures to meet JCAHO and company standards
Coordinates all patient information, processes paperwork, including preparation of file for Billing Department, and completes batch reports for UPS deliveries
Maintains referral log
Monitors office supplies
Prepares deposit for location on a weekly basis
Prepares invoices for next day routes
Processes paperwork-confirms tickets, inputs new patient set-ups, and assembles charts
Provides service for all retail/walk-in equipment requests
Provides technical assistance to customers
Verifies Medicare, Medicaid, and private insurance coverage information
Works with outside agencies to resolve customer issues
May be required to cover on call, drive a company vehicle and make deliveries to patient's homes
Performs other duties as assigned

Employment is contingent on

Background investigation (company-wide)
Drug screen
High school diploma or GED equivalent, required

Preferred Education and/or Experience

Experience with medical equipment and terminology, preferred
Experience with medical billing practices and of billing reimbursement, preferred
Experience in medical field and administrative record management, preferred
One year of related work experience, preferred

Skills and Competencies

Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
Maintain confidentiality, discretion and caution when handling sensitive information
Multi-task along with attention to detail
Self-motivation, organized, time-management and deductive problem-solving skills
Work independently and as part of a team

Physical Demands

Requires lifting (minimum of 35 pounds) and transporting of patient equipment
May be required to cover on call, drive a company vehicle and make deliveries to patient's homes
Requires contact with patients and equipment with potential exposure to contagious pathogens
Requires sitting, walking, standing, talking and listening

For more exciting opportunities please visit our website at

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