Customer Service Help Desk - Frederick, United States - MITC

Description

ABOUT YOU

• You enjoy problem solving and finding solutions.
• You enjoy working with customers and are dedicated to providing excellent customer service.
• You enjoy learning and staying up to date on new software releases and features.
• You have a strong attention to detail.

QUALIFICATIONS

• Bachelor's degree or equivalent. English and liberal arts degrees are preferred.
• No previous experience is required as extensive training is provided.

POSITION GOALS & RESPONSIBILITIES

At MITC the Helpdesk provides remote troubleshooting, instruction, and software installation services to customers in both cloud hosted and customer hosted environments.

• Helpdesk works on an average of 34 service requests per day. Service requests are managed through an internal ticketing system.
• Day to day, problem solving and critical thinking are imperative to ensure a high quality of service is provided.
• Helpdesk team members work in pods of 35 team members where they can collaborate, troubleshoot, and work together as needed.
• Helpdesk assist customers with a variety of questions and needs to ensure they are utilizing their MITC software effectively.

ABOUT MITC

MITC is staffed by people from a broad range of backgrounds, each of whom is actively involved in helping organizations around the world do things better, more efficiently, and more productively.

From helpdesk and software development to sales, marketing, and operations, MITC has opportunities for bright and energetic individuals to build their career.

THE WHOLE PACKAGE

Compensation:

• Competitive salary
• Accelerated earnings potential
• Medical, life insurance, disability
• 401(K) Retirement plan
• Up to 4 weeks' vacation
• Salary Range: $45,000$60,000 per year.

We're interested in investing in you.
Employees at MITC have the flexibility of growth within their department, or across departments.

We think this makes the most well-rounded employees, and gives opportunities to people who work hard, and are interested in growth.

Equal Opportunities
At MITC, we're excited to work with talented and empathetic people of all identities. MITC does not discriminate based on someone's identity in any aspect of hiring or employment.


LOGISTICS

• MITC supplies a laptop, mobile phone with hotspot, and any necessary equipment.
• Covid vaccination required for all MITC positions.

HYBRID WORKING
Even though MITC workforce is 90% remote, we still need to be thoughtful about where we have staff working. MITC embraced working-from-home before the pandemic. In office attendance is limited to monthly or annual team meetings and trainings. Frequency varies by team. For those employees who prefer an in-office environment, MITC operates an individual desk-sharing and meeting room plan. Each employee chooses their own schedule within these parameters.


Pay:
$45, $60,000.00 per year


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Experience level:

• No experience needed

Schedule:

• Monday to Friday

Work Location:
Hybrid remote in Frederick, MD 21703