Lead Dispatcher - Franklin Park, United States - The Hill Group
Description
General Position Description:
The Lead Dispatcher reports to the Operations Manager of Hill Mechanical Services. The Lead Dispatcher oversees the successful operation of our dispatch team in order to ensure the best customer experience.
Key Responsibilities:
- Provide oversight and ensure successful dispatch operations, including but not limited to the following:
- Schedule, coordinate technicians and plumbers to work assignments.
- Prioritize service requests, determine needs of customers and match the appropriate service technician.
- Work with General Foreman to plan work properly, to minimize down time and increase efficiency.
- Properly monitor status of WOs to process all WOs to ensure successful billing, and service execution.
- Ensure Service Technicians are returning to open jobs for completion.
- Enter PO's and WOs into system
- Manage PMs based on priority. Scheduled as confirmed with the customer.
- Review and update WOs based on reporting tools available, not limited to the Open/Held and parts report.
- Provide weekly dispatch training
- Attend SJO Job Coordination meetings
- Attend new PM Agreement On-Boardings
- Attend Operation Meetings
- Supervisor of driver's schedule
- Familiarity of XOI, RFS, Vision software and provide training as necessary to Field or Service Coordinators.
- Other duties as assigned.
More jobs from The Hill Group
-
Estimator
Franklin Park, United States - 2 weeks ago
-
Junior Account Manager- Fire Protection
Franklin Park, United States - 2 weeks ago
-
Project Manager- HVAC
Franklin Park, United States - 2 weeks ago
-
Building Automation System Programming Technician
Griffith, United States - 3 weeks ago
-
Field Safety Coordinator
Franklin Park, United States - 2 weeks ago
-
Lead Dispatcher
Franklin Park, United States - 4 weeks ago