Technical Support Representative for Aggregate - Tempe, United States - L&H Industrial

Description

Job Overview:

We are seeking a skilled and experienced Technical Support Representative to join our team in supporting growth in the aggregate industry space.

As a Technical Support Representative, you will be responsible for providing technical assistance and guidance to customers and internal teams, troubleshooting equipment, and assessing customer challenges to create solutions based on L&H Industrial offerings, engineering as well as your own experience.

Also assisting PLMs to ensure training and growth within the L&H aggregate production environment.


Responsibilities:

• Provide technical support to customers regarding aggregate processing equipment, including crushers, screens, conveyors, and related machinery.
• Diagnose and troubleshoot equipment malfunctions, software glitches, and operational issues remotely or onsite as necessary.
• Collaborate with engineering and product development teams to understand product specifications, updates, and improvements.
• Assist customers with installation, setup, and calibration of equipment, ensuring optimal performance and efficiency.
• Conduct regular maintenance checks and recommend preventive measures to enhance equipment longevity and reliability.
• Document support interactions, resolutions, and product feedback for continuous improvement and knowledge sharing.
• Stay updated with industry trends, regulations, and best practices to provide informed technical guidance and support.
• Conduct training sessions for customers and internal staff on equipment operation, maintenance, and troubleshooting procedures.
• Work closely with sales and marketing teams to address customer inquiries, provide technical insights, and contribute to sales efforts.

Collaborate with third-party vendors and service providers for complex technical issues requiring specialized expertise.


Qualifications:

• Bachelor's degree in mechanical engineering, electrical engineering, or a related field. (preferred)
• Proven experience in technical support, preferably in the aggregate industry or heavy machinery sector.
• Strong knowledge of aggregate processing equipment, including crushers, screens, conveyors, and associated technologies.
• Proficiency in troubleshooting mechanical and electrical systems, understanding schematics, and using diagnostic tools.
• Excellent communication skills with the ability to convey technical information clearly to nontechnical stakeholders.
• Customerfocused mindset with a proactive approach to problemsolving and a commitment to delivering highquality support.
• Familiarity with software systems used in the aggregate industry, such as AGGFLOW, SCADA, PLCs, and data analytics platforms is helpful.
• Ability to work independently, prioritize tasks effectively, and handle multiple projects simultaneously.
• Willingness to travel occasionally for onsite support and training sessions.
• Strong organizational skills with attention to detail and accuracy in documentation.

We conduct pre-employment drug testing, FJA (functional job analysis and back ground check
" **We are an Equal Opportunity Employer, Gender/Minority/Veterans/Disabled."