Service Manager - Gilroy, United States - Gilroy Chevrolet Cadillac
Description
BENEFITS:
- Paid training and development
- Medical, Vision and Dental Benefits
- 401(k) with company match
- Paid Holidays
- Free College Education Courses
- Employee appreciation lunches
- Employee bonus for referrals
- Employee discounts
- Excellent culture
- Room for growth
RESPONSIBILITIES:
- Ensure that customers receive prompt, courteous, and effective service
- Serve as a liaison between technicians and customers
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave an positive impression with the customer
- Manage and hire technicians and service advisors
- Interview and make new hires
- Distribute work between technicians
- Prioritize required services
- Ensure customer has a positive dealership experience
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Spend quality time building relationships with the customers
REQUIREMENTS:
- Technical automotive knowledge
- Previous Service Manager experience is a huge plus
- Demonstrated ability to manage others
- Organized and friendly personality
- Dealership experience preferred
- Willing to submit to a background check and drug screen
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