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    Mortgage Servicing Specialist - Urbandale, IA, United States - GreenState Credit Union

    GreenState Credit Union
    GreenState Credit Union Urbandale, IA, United States

    2 weeks ago

    Default job background
    Full time
    Description
    GreenState Credit Union
    Member Service Consultant


    Type:
    Regular Full-Time

    # Category:
    Retail

    GreenState Credit Union
    The GreenState Credit Union, a progressive, growing company, is now taking applications for a Bilingual Member Service Consultant.

    In this role, you will promote and provide credit union products and services to new and existing members with referrals to appropriate departments when necessary.

    This position is responsible for opening and closing all types of share accounts and consumer loans, as well as for the necessary collection of overdrawn accounts and delinquent loans.

    GreenState is proud to offer a Bilingual Pay Program for qualifying applicants.

    Pay range for this hourly position is $23.Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision.

    Acknowledge/Greet each member with Welcome to Your Credit Union

    • Appearance - Adhere to GreenState's Credit Union dress code policy for front line staff
    • Use proper vocabulary such as "Good Morning, Happy to help, Certainly, Absolutely etc."
    • Exceed Expectations - Always go above and beyond expectations and performance requests with the smile, happy to help attitude.
    • We're Adventurous, Creative, and Open-Minded
    • Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision while following the 5 Star Service Standards.
    • Sales - Responsible for achieving high sales expectations by promoting all retail products and services.
    • Ensures confidentiality of member account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners.
    • Responsible for structuring loan applications, working with underwriters and adhering to all lending policies and regulations.
    • Makes weekly outbound sales calls to members to increase overall sales performance.
    • This includes the ability to accurately balance a cash drawer daily and a firm understanding of all credit union policies and procedures for cash handling, check handling, and identification.
    • Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service or referring them to the specialized department (Wealth Management, Commercial, Mortgage, GreenState Insurance etc.) Participates in promotions, contests, and other departmental activities which support team goals.
    • Possesses a thorough knowledge of all federal regulations and procedures concerning deposit.
    • Performs vault duties including cash ordering, balancing, drawer audits, scheduling, and other duties as assigned.
    • Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events.

    Must have at least three years of similar or related experience or 12 months in a successful MSA role with knowledge of all credit union accounts and products with proven ability to handle a wide variety of functions quickly and accurately.


    • High energy and sales ability and interpersonal skills to represent the credit union in a positive and professional manner.
    • Proficiency with related computer applications, spreadsheets, word processing, and database applications.
    • Proven relationship building skills and techniques.
    • Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand
    • This position is not responsible for the supervision of other employees.
    GreenState Credit Union is an EEO/AA Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for openings with the credit union. #
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