Dispute Services Specialist - Johnston, United States - ITS

Description

Job Description

Job Description


What we're looking for:
SHAZAM is looking for a

Dispute Services Specialist

to join our team.

In this role, you'll be able to learn multiple EFT networks' rules and regulations, multiple computer systems, and utilize your knowledge to accurately and efficiently investigate cardholder debit card dispute claims for our member financial institutions.

What you'll do:
Process consumer dispute claims in an efficient, timely manner.
Work directly with our clients regarding their cardholder disputes, client questions and other correspondence.
Process required claim documents, maintain dispute case information, perform claim investigations, and make claim resolution recommends.
Utilize Mastercard and VISA chargeback processes to recover funds for clients.
Apply knowledge of Regulation E guidelines to ensure dispute case compliance guidelines are met.

What you need:
Experience in retail banking, claims processing, or document processing.
Work efficiently within multiple systems, including a dispute claim platform, internal/external applications, and Microsoft Office (Word, Excel, Outlook).
Possess professional communication skills - written, telephone, and internal communication platforms.
Team with other team members and departments to resolve client and consumer claims.

What's in it for you:
Supportive, collaborative, inclusive, and diverse workforce.
Career learning, development, and growth opportunities.
Culture of respect and dignity, teamwork, honesty, and integrity.

Excellent benefits:
Health, dental, and vision insurance
401(k) retirement plan with company match
Flexible spending and health savings accounts
Life insurance and short- and long-term disability provided at no cost
Time away from work – PTO, VTO, paid parental leave, and company holidays
Educational assistance
Professional Certification Bonus program

Actual compensation is based on various factors, such as geographic location, experience, education, and/or skill level, and is finalized at the time of offer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visa Sponsorship:
This position is not eligible for sponsorship for work authorization by ITS, Inc.

Therefore, if you require sponsorship for work authorization now or in the future, we cannot consider your application at this time.

Hours are Monday - Friday between 7:00am - 5:00pm
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