- Establish telephone and email contact with customers to determine the reason for delinquency and understand what they can do to bring the account current.
- Develop customer relations to establish an understanding of what has changed with their situation. This would include follow-up contact, promise to pay dates are met, and all written notices required under the Fair Debt Collection Practices are followed.
- Prevent impending loss and increase profitability through negotiation and enforcement of scheduled collection campaigns.
- Negotiate account resolution and accurately input and document actions within the collection systems while maintaining company performance and productivity standards.
- Review, process and verify accounts and account balances.
- Make decisions with regards to the loans best course of action to include but not limited to payment plans, workout agreements and recovery plans in accordance with our company policy and procedures.
- Perform investigative activities to evaluate and determine the whereabouts of customers through database searches and system records (skip tracing).
- Conduct all collection efforts in accordance with company policy and procedures.
- Represent the company in a professional and enthusiastic manner by providing an exceptional level of customer service, supporting the mission statement, and adhering to our core values in all functions of the job responsibilities and interaction our customers.
- Maintain up-to-date and accurate information in the company designated systems, including but not limited to customer contact information.
- Maintain the defined minimum monthly Quality Assurance score.
- Must be able to work overtime, as needed.
- Must be able to work a Flexible schedule.
- Must be able to work weekends.
- High School Diploma or Equivalent
- One (1) year of collections experience
- Proficient in e-mail management, MS Office Suite (Word, Excel)
- Basic knowledge of FDCPA, UDAAP, TCPA, FCRA and CFPB
- Excellent verbal and written communication skills
- Understand and apply sound business math skills
- Customer Service: Exceptional attitude and a passion for providing outstanding service to external customers.
- Communications: Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
- Problem Solving and Analysis: ability to solve issues efficiently and quickly.
- Active Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he or she disagrees.
- Negotiation: Explores positions and alternatives to reach outcomes that gain acceptance of all parties.
- Teamwork: Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views.
- Attendance and Punctuality: Meets attendance and punctuality guidelines.
-
Jack Cooper Transport Kennesaw, United StatesRole Description · This is a full-time on-site role for a Human Resources Information System Specialist located in our Kennesaw, GA office. The Human Resources Information System Specialist will be responsible for managing and maintaining our HRIS, which is ADP Vantage, including ...
-
Airgas, Inc. Kennesaw, United StatesBased on the size of the Business Support Center (BSC) and the related organizational structures, several Accounts Receivable Specialists will support the Credit and Collections function within a BSC. The Accounts Receivable Specialist is responsib Customer Experience, Accounts R ...
-
Claims Adjuster Specialist
5 days ago
Pillfast24 Kennesaw, United StatesClaims Adjuster Specialist - Attorney Represented Injury **Job Number** · : As a **claims adjuster specialist**, youll play a critical role managing complex attorney represented bodily injury (BI) claims. An ideal candidate will have experience working independently and directly ...
-
Jack Cooper Transport Kennesaw, United StatesRole Description · This is a full-time on-site role for a Human Resources Information System Specialist located in our Kennesaw, GA office. The Human Resources Information System Specialist will be responsible for managing and maintaining our HRIS, which is ADP Vantage, includin ...
-
Regional Sales Manager
3 weeks ago
Airgas Kennesaw, United StatesR Regional Sales Manager (Open)Location:Kennesaw, GA - SalesHow will you CONTRIBUTE and GROW?The Medical Sales Manager is responsible for managing medical sales within the region, including direct management of Medical Sales Specialists and driving the profitable growth of the he ...
-
Regional Sales Manager
3 weeks ago
Airgas Kennesaw, United StatesR Regional Sales Manager (Open) · Location: · Kennesaw, GA - Sales · How will you CONTRIBUTE and GROW? · The Medical Sales Manager is responsible for managing medical sales within the region, including direct management of Medical Sales Specialists and driving the profitable ...
-
IT Business Analyst IV
4 days ago
BCforward Kennesaw, United StatesIT Business Analyst IV · BCforward is currently seeking a highly motivated "Learning & Development Specialist" for an opportunity in US - Kennesaw, GA 30144 · Position Title: Learning & Development Specialist · Location: Kennesaw, GA 30144 · Job Posting Expected Start Date: 07 ...
-
Staff Geotechnical Engineer
5 days ago
Intertek Kennesaw, United StatesJob Description · Staff Geotechnical Engineer · Intertek PSI, is searching for a Staff Geotechnical Engineer to join our Building & Constructionteam in our Atlanta area office located in Kennesaw, Georgia office. This is a fantastic opportunity to grow a versatile career in the ...
-
Bank of America Kennesaw, United StatesCredit Assistance Specialist Consumer Card Kennesaw 2nd Shift · Kennesaw, Georgia · **Job Description:** · At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our comp ...
-
Regional Sales Manager
2 weeks ago
Airgas Kennesaw, United StatesR Regional Sales Manager (Open) · Location: · Kennesaw, GA - Sales · How will you CONTRIBUTE and GROW? · The Medical Sales Manager is responsible for managing medical sales within the region, including direct management of Medical Sales Specialists and driving the profitable grow ...
-
Talent Acquisition Specialist
3 weeks ago
Airgas Kennesaw, United StatesR Talent Acquisition Specialist (Open) · Location: · Kennesaw, GA (SAF) - Management - South BSC · How will you CONTRIBUTE and GROW? · The Talent Acquisition Specialist is responsible for more than just finding great talent. This position is responsible for creating, implemen ...
-
Sales Support Admin
2 weeks ago
Vaco Kennesaw, United StatesVACO Atlantahas partnered with an incredible client in Kennesaw, GA, to assist in hiring a Sales Operations Specialist. This is a contract to hire positionwith a hybrid schedule. · ResponsibilitiesAssist with sales orders · Enter information into CRM system · Maintain customer ...
-
Registration Traveler
2 weeks ago
Children's Healthcare of Atlanta Kennesaw, United StatesNote: If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs). · Work Shift · Day · Work Day(s) · Monday-Friday · Shift Start Time · 10:00 AM · Shift End Time ...
-
Early-Career Instrumentation Specialist
2 weeks ago
Geosyntec Consultants Kennesaw, United StatesDo you want to build an impactful career to change the world for the better? · Geosyntec has an exciting opportunity for an Early-Career Instrumentation Specialist in our Kennesaw, GA office. The position will apply your academic knowledge and solid understanding and experience ...
-
Operations Manager, Fleet Safety
1 week ago
Walmart Lagrange, United StatesPosition Summary... · What you'll do... · Data and Digital Literacy Possesses knowledge of: Data collection modes, techniques, and tools; data analytics and data visualization tools and techniques; existing and upcoming digital applications and systems; technology innovation tr ...
-
Operations Manager, Fleet Safety
1 week ago
Walmart Lagrange, United StatesWhat you'll do at · Position Summary... · What you'll do... · Data and Digital Literacy Possesses knowledge of: Data collection modes, techniques, and tools; data analytics and data visualization tools and techniques; existing and upcoming digital applications and systems; tec ...
-
School-Based Behavior Specialist
3 weeks ago
Canyons School District Sandy, United StatesSchool-Based Behavior Specialist - Quail Hollow Elementary · For questions, please email: adminhr ) · Category: · Licensed · Department:Special Education · Shift: · Location:Quail Hollow Elementary · Job Type:Full-Time · Pay Rate:Salary Schedules ) · How to apply: · To apply, ...
-
Facilities Coordinator
1 week ago
Comcast Sandy, United StatesComcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wi ...
-
Unified Fire Authority West Valley City, United StatesJob Description · Job Description: · BASIC FUNCTION OF POSITION: The Special Enforcement Staff Captain/Staff Supervisor provides direct leadership, support, mentorship, and daily management of the Special Enforcement Division personnel. Special Enforcement Staff Captain/Staff Sup ...
-
Unified Fire Authority West Valley City, United StatesJob Description · Job Description: · BASIC FUNCTION OF POSITION: The Special Enforcement Staff Captain/Staff Supervisor provides direct leadership, support, mentorship, and daily management of the Special Enforcement Division personnel. Special Enforcement Staff Captain/Staff Sup ...
Collections Specialist - Kennesaw, United States - LendingPoint
4 weeks ago
Description
JOB SUMMARY: Responsible for collecting on designated accounts, maintain good customer relations with borrower and effectively solve problems in an effort to resolve account delinquency and prevent losses.ESSENTIAL JOB FUNCTIONS:
PHYSICAL DEMANDSWhile performing the duties of this job, the employee is regularly required to stand, walk, reach, and sit for a minimum of 8 hours with or without reasonable accommodation. The employee is required to use hands to finger, handle, or feel objects and/or tools. The employee is required to talk or hear with or without reasonable accommodation and must sometimes lift and move up to 10 pounds.
WORK ENVIRONMENTWhile performing the logistics duties of this job, the employee is frequently exposed to moderate noises such as computers, printers, and other light traffic noise in an office setting.
This role is in-office. Remote work may be performed from a pre-approved location, as arranged, and scheduled by team management and approved by department leadership.
OTHER DUTIESPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change or be supplemented at any time with or without notice.