Jobs
>
Detroit

    Field Service Engineer - Detroit, United States - Philips

    Philips
    Philips Detroit, United States

    3 weeks ago

    Default job background
    Description


    The Field Service Engineer provides on-site, online and phone support within the zone and nationwide, as required, to resolve complex technical problems and product issues for both the Xper/Flex Cardio products and the Xcelera Cardiology PACS modality.


    Your role:


    Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs.

    Understand the customer's business and competitive environment; generate service revenue.

    Actively participate as a member of the regional work team; work to improve team processes and identify training gaps. Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools).


    Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork.

    Adhere to established training, quality, and safety requirements.


    Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively.

    Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems).


    Able to travel extensively, (including international travel) at least 75%, and must possess a valid driver's license and good driving record to travel to the customer site, zone office, or identified locations for meetings.


    You're the right fit if:


    5+ years servicing the Philips Xper / Flex Cardio & Xcelera equipment/software or 5+ years servicing competitors' products with proficiency in resolving complex technical problems in a designated modality is Preferred.


    Your skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.

    You have an Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.

    You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service ,-cognitive-and-environmental-pce-job-requirements) position.


    You must be able to:
    Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.

    Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations).

    Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.

    About Philips

    We are a health technology company.

    We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.

    Do the work of your life to help improve the lives of others.

    Learn more about our business ) .

    Discover our rich and exciting history. )

    Learn more about our purpose. )

    Read more about our employee benefits ) .


    If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply.

    You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here ) .

    Philips Transparency Details

    The hourly pay range for this position is $24.40 to $41.83, plus overtime eligible. This role also includes company fleet/car, training, and advancement opportunities.

    The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.


    In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered.

    Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.

    Details about our benefits can be found here ) .


    At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

    Additional Information

    US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

    Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Illinois, Indiana, Michigan, Ohio, and Wisconsin. The ideal location is Chicago, IL.

    #ServiceD

    #LI-LP1

    #LI-Remote


    It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

    As an equal opportunity employer, Philips is committed to a diverse workforce.

    In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact , option 5, for assistance.

    Equal Employment and Opportunity Employer/Disabled/Veteran
  • Contemporary Amperex Technology Co., Limited

    Customer Service Engineer

    3 days ago

    Contemporary Amperex Technology Co., Limited Detroit, United States

    Job Description: · 1. Lead to solve customer on-site problems in a timely manner including, but not limited to warehouse, logistic, delivery and customer production issues. · 2. Collaborate with CQE/RQE to collect resolve production issue, communicate with customer/CATL, to miti ...

  • Kinrei of America

    Field Service Engineer

    2 weeks ago

    Kinrei of America Wayne, United States

    Job Description · Job DescriptionCompany Description · Kinrei of America is a leading provider of machinery that used in the production of a wide range of wires & cables. We offer a wide range of machines for various wire applications, including automotive, medical, and industria ...

  • Shively Diversified Management Services

    Technical Service Engineer

    3 days ago

    Shively Diversified Management Services Detroit, United States

    Job Description · Job Description Our client is growing and looking for a Service Engineer to join their team. This is a direct hire position. You'll be working for a company that started designing and building all types of gages for the global manufacturing market over forty yea ...

  • International Search Partners

    Field Service Engineer

    1 week ago

    International Search Partners Detroit, United States

    Field Service EngineerManages and performs field service activities including installing, maintaining, and servicing new and existing thermal processing equipment. ESSENTIAL JOB FUNCTIONS: Extensive travel to and from customer facilities located in North America.Some other intern ...

  • International Search Partners

    Field Service Engineer

    1 week ago

    International Search Partners Detroit, United States

    Job Description · Job DescriptionField Service Engineer · Manages and performs field service activities including installing, maintaining, and servicing new and existing thermal processing equipment. · ESSENTIAL JOB FUNCTIONS: · Extensive travel to and from customer facilities l ...

  • Chiron America

    Field Service Engineer

    5 days ago

    Chiron America Detroit, United States

    Job Description · Job DescriptionJob Title: Field Service Engineer · Department: Service · Reports To: Regional Service Manager · SUMMARY: The Field Service Engineer is responsible for the installation, troubleshooting and repair of CHIRON Group CNC machining centers with total c ...

  • R&E Automated Systems

    Field Service Welding Engineer

    2 days ago

    R&E Automated Systems Detroit, United States

    Job Description · Job DescriptionTravel required 80-100% · We are seeking a Welding Engineer to become an Integral part of our team You will perform Engineering duties in the Industrial Automation Field Including but not limited to, Automotive, Defense, Amusement and Aerospace. · ...

  • Spectraforce Technologies

    Field Service Engineer Tech

    1 week ago

    Spectraforce Technologies Detroit, United States

    Job Title: Field Service Engineer Tech · Duration: 12 Months · Location: Remote · Shift: 8 am to 6 pm · Note: Looking to hire in Detroit, MI, fully remote and field based, requiring travel throughout the midwest and northeast US. This role involves 80-100% travel and candidates ...

  • Calo Companies

    Small Engine Service Mechanic

    3 weeks ago

    Calo Companies Detroit, United States

    Job Description · Job DescriptionSalary: 18.00 · Greenfield Supply Center is looking for a personable, reliable, and hardworking member to join our service team, focused on small engines and compact equipment. Under general supervision, inspects, repairs, rebuilds, adjusts, assem ...

  • ICONMA, LLC

    Field Service Engineer Tech

    1 week ago

    ICONMA, LLC San Francisco, United States Permanent

    Working in the field, under the supervision of the Field Service Manager, this position is responsible for installation, maintenance, servicing, and testing of high quality medical device systems and system components. · Primary responsibility is to perform proper system installa ...

  • ICONMA

    Field Service Engineer Tech

    6 days ago

    ICONMA Detroit, United States

    · Working in the field, under the supervision of the Field Service Manager, this position is responsible for installation, maintenance, servicing, and testing of high quality medical device systems and system components. · Primary responsibility is to perform proper system insta ...

  • PSG Global Solutions Careers

    Medical Imaging Field Service Engineer

    3 weeks ago

    PSG Global Solutions Careers Detroit, United States

    Apply now and our proprietary system will quickly have you in front of a live recruiter. · The Opportunity · Description · We're looking for a Medical Imaging Field Service Engineer (Nuc Med), working in Healthcare Systems and Services industry in Detroit, Michigan, United Sta ...

  • Micromeritics

    Field Service Engineer

    3 weeks ago

    Micromeritics Detroit, United States

    Job Description · Job Description · Working at · MICROMERITICS · means you are improving our world in many ways. Our high-performing products offer solutions that characterize particles, powders, and porous materials focusing on physical properties, chemical activity, and flo ...

  • Job Juncture

    Field Service Engineer

    3 weeks ago

    Job Juncture Detroit, United States

    Job DescriptionService medical laboratory equipment (hematology, chemistry, coagulation, etc) for this manufacturer of medical laboratory analyzers. Current or recent Field Service experience in the Medical Device industry is preferred. You will be servicing automated robotic lab ...

  • ICONMA

    Field Service Engineer Tech

    1 week ago

    ICONMA Hamtramck, United States

    Field Service Engineer TechLocation: Detroit, MI/RemoteJob duties: Primary responsibility is to perform proper system installation, conduct system hardware and/or software upgrades, handle service repair calls, and complete regularly scheduled preventive maintenance service on me ...

  • Schneider Electric USA, Inc

    Field Service Engineering

    3 weeks ago

    Schneider Electric USA, Inc Detroit, United States

    Great people make Schneider Electric a great company. · Schneider's ASCO Field Service Representative play an impactful role within the organization. They provide preventative maintenance and repair services on customer-owned ASCO equipment, they deliver high quality service and ...

  • R&E Automated Systems LLC

    Field Service Welding Engineer

    3 weeks ago

    R&E Automated Systems LLC Detroit, United States

    Job DescriptionJob Description · Travel required 80-100% · We are seeking a Welding Engineer to become an Integral part of our team You will perform Engineering duties in the Industrial Automation Field Including but not limited to, Automotive, Defense, Amusement and Aerospace. · ...

  • TD SYNNEX

    Professional Services Field Engineer

    3 weeks ago

    TD SYNNEX Detroit, United States

    About the Role The Field Engineer I provides integration, design, development, and testing of computer systems based on customer needs and customer's existing systems. The role leverages computer systems background and knowledge of theoretical and practical systems analysis techn ...

  • Latitude AI

    Software Engineer II, Cloud Services

    1 day ago

    Latitude AI Hamtramck, United States

    Latitude AI ) is an automated driving technology company developing a hands-free, eyes-off driver assist system for next-generation Ford vehicles at scale. We're driven by the opportunity to reimagine what it's like to drive and make travel safer, less stressful, and more enjoyab ...

  • FusionWorks

    Dual Study Service Engineering

    2 weeks ago

    FusionWorks Fraser, United States

    Fraser BACHELOR OF ENGINEERING (SERVICE ENGINEERING)DUALE HOCHSCHULE MOSBACH/CAMPUS BAD MERGENTHEIMWHAT TO EXPECT:In the Service Engineering program, you will acquire knowledge and skills in the fields of engineering, business, and interdisciplinary areas. DHBW Mosbach provides a ...