Director of Operations - San Diego, United States - Dave's Hot Chicken San Diego
2 weeks ago
Description
The Director of Operations is in charge of day-to-day operations and the long-term success of all of our San Diego locations.
The Director of Operations leads and manages the Restaurant General Managers to help achieve the goals and objectives of our San Diego market.
DUTIES, TASKS AND RESPONSIBILITIES
Operations Initiative:
- Support in strategic planning in order to upturn proficiency, productivity, and efficiency of the projects and
- Manage the development, operations, and financial aspects of all restaurants within the territory.
- Direct restaurant operations to obtain optimum utilization of workforce and meet
- Directly involved in managing cost analysis on all restaurants to ensure consistent profitability,
- Directly involved in achieving high guest satisfaction on all platforms, from tattle, birdeye, and mystery shopper audits.
- Responsible for maintaining high employee satisfaction and assist Restaurant General Managers in their employee satisfaction efforts in every restaurant.
- Responsible for the execution of the Company's weekly, monthly, quarterly, annual, and longterm goals in line with the Company's Vision, Mission and Core Values.
- Review and revisions to the Company's current Standard Operating Procedures (SOPs) to more
- Conduct quarterly performance reviews on all General Managers to continuously develop the TEAM and ensure performance is aligned with expectations.
- Submits weekly ops reports to analyze general economic, business, and financial conditions and their impact on the operations.
- Directs and coordinates estimating functions of the company to ensure accuracy, profitability, and
- Work collaboratively with other senior leaders and other departments to support their efforts in
- Directs monthly bonus program and measures progress in order to make changes to increase efficiency.
Compliance:
- Maintain a safe workspace by enforcing standards and procedures, and keeping compliance with legal
- Ensure all required documentation is complete.
Management & Leadership:
- Work collaboratively with other restaurant leaders and other departments to support their efforts in
- Establish team focus by developing and communicating goals in support of the visions and values of Cluckin Inc.
- Develop others by delegating responsibility, providing highimpact performance feedback, and assisting in
- Manage organizational transformation and change by communicating change to the team, problem solving,
BEHAVIORAL COMPETENCIES
Core Competencies:
- Integrity
- Act with integrity; truthfulness, fairness and honesty.
- Continuous Learning
- Is a continuous learner focused on constant improvement; embraces new
- Exceed Expectations
- Work hard to exceed guest expectations.
- Compassion
- Conduct oneself as a steward of Cluckin Inc, supporting its growth & ability to help those in need.
- Accountability
- Take responsibility for one's actions and decisions.
Position-specific Competencies:
- Pace and Variety of Activities
- Sense of urgency for goal achievement with varied activities and multiple,
- Focus
- Results focus with idea generation and innovative and creative problemsolving. Rapport and
- Decision-Making
- Problemsolving orientation. Actionoriented and quick decisionmaking in response to
- Delegation and Leadership Style
- Directive leadership to ensure business results are achieved.
- Integrity
- Acts in an honest, trustworthy, highintegrity manner; makes and keeps commitments.
- Communication
- Collaborates in a positive and productive way. Communicates in a way that is analytical
- Goal Oriented
- Drives to meet goals in a motivated and selfdirected way; works hard with limited
INDMANAGE
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