- Greet members and guests promptly, ensuring a warm welcome on arrival.
- Manage check-in procedures utilizing our facility's management software, including membership verification and day-pass distribution.
- Handle point-of-sale transactions, merchandise sales, and general inquiries with professionalism.
- Educate guests about gym offerings, classes, events, and membership options.
- Conduct gym tours for new members and visitors, highlighting gym facilities, policies, and safety protocols.
- Conduct Boulder Fall orientations as needed.
- Ensure cleanliness and tidiness of the front desk area, fitness areas, and related facilities.
- Answer phone calls and manage the gym's booking system for classes and events.
- Effectively communicate gym announcements, closures, or schedule changes to members.
- Provide knowledgeable advice on climbing gear and equipment sold at the facility.
- Resolve any issues or conflicts at the front desk efficiently and courteously.
- Coordinate with the gym team to assist with events, competitions, and special promotions.
- Take initiative to help the team progress to our shared purpose – We climb higher by lifting others.
- Attitude - Maintain a positive one;
- Live by example – always show integrity; keep yourself and others accountable;
- Together we can climb higher – Lift those around you;
- Active healthy and happy lifestyle;
- Build personal connections with members and guests;
- Provide excellent customer service;
- Solve problems and think fast on your feet; take initiative without prompting;
- Work well in both an individual and a collaborative environment;
- Communicate effectively.
- Passion for Climbing: A genuine enthusiasm for the sport of climbing and a desire to share your passion with others.
- Exceptional Customer Service: Strong interpersonal skills, a positive and professional demeanor, and the ability to build rapport with people of all ages and backgrounds.
- Safety-Oriented: A strong understanding of basic climbing safety principles and a commitment to ensuring a safe environment for all gym users.
- Communication Skills: Excellent communication skills, both written and verbal, with the ability to clearly explain rules and procedures.
- Teamwork: Ability to work effectively in a team environment and collaborate with colleagues towards shared goals.
- Physical Requirements: Must be 18 years or older, able to lift 40 lbs or more, and stand or walk for prolonged periods of time.
- Competitive salary: Starting at $15-$18/hr.
- Free Gym Membership for Staff
- Discounts on retail gear
- Dynamic and passionate work environment: Be part of a team that shares your love for climbing and is dedicated to creating an exceptional experience for everyone.
- Growth opportunities: Advance your career with ongoing training and development programs.
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Customer Experience Specialist - Chandler, United States - Alta Gilbert
2 weeks ago
Description
Job Description
Job DescriptionDescription:Job Title: Customer Experience Specialist (CES)
Reports to: General Manager
Location: Alta Boulders - Chandler
Job Type: Part-time (options for full-time)
About ALTA Boulders:
At Alta, we are passionate about providing an exceptional climbing experience for enthusiasts of all levels. Our facility offers top-notch bouldering and rock climbing walls, as well as a range of fitness classes and equipment to supplement climbers' training routines. We pride ourselves on fostering a welcoming, inclusive environment and community for both novice and seasoned climbers.
About the Role:
As a Customer Experience Specialist, you will be the face of our gym and the first point of contact for our members and guests. We are looking for a friendly, enthusiastic, and organized individual to manage the front desk operations and ensure a remarkable experience for all who visit our facility.
What You'll Do:
Who You Are:
Qualifications:
Benefits:
Employee Conduct:
Alta employees are responsible for following rules of conduct based on honesty, good taste, fair play, courtesy, safety, and professionalism when interacting with co-workers, customers, and vendors.
Customer Experience Specialists are "safety sensitive" positions and requires the employee to be drug free. Pre-employment drug tests will be performed for all employees. Violations will result in non-compensated suspension or dismissal.
If you are passionate about climbing, enjoy interacting with people, and are committed to providing exceptional customer service, we encourage you to apply
