Business Support Analyst - North Kingstown, United States - Falvey Insurance Group

Falvey Insurance Group

Verified Company

North Kingstown, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Summary of Position

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Falvey insurance Group is one of the largest Marine Insurance MGAs in the country and was founded on the pillars of Technology and Operational Excellence.

The Business Analyst role is critical to the expanding strategy of the group as the position is expected to leverage problem-solving, communication, and process design to advance industry leading, in-house software systems.

The position involves acting as an advocate, point of contact, and internal consultant for their assigned departments: Market Operations, Marketing, Legal & Compliance, People Operations

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The Business Support Analyst will be expected to establish a deep understanding of the processes and personnel of these assigned departments and become "embedded" within the teams. From a position of shared understanding, the Analyst can design solutions to day-to-day problems, identify areas for process improvements, and advocate for their teams throughout the organization (Software Development, Data Analytics, Marketing, etc.).

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Position Functions

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The role will have the following main responsibilities:

Supporting the efficiency of proprietary internal systems through:
Intaking issue submissions (bugs, questions, feature requests, etc.) from assigned departments and clarifying the Problem, Impact, and Potential Solutions
Following prioritization and process guidelines to determine a solution path
Writing Change Requests for internal software development team
Communicating updates and status on individual problems
Maintaining an ongoing understanding of assigned departments' goals, priorities, concerns, and daily processes
Conducting Process identification, documentation, and suggesting operational improvements
Participating in and coordinating the User Acceptance Testing phase for system updates that impact assigned departments
Running weekly checkins with assigned departments to communicate statuses and confirm priorities
Participating in the design of largescale strategic projects that impact assigned departments
Secondary responsibilities include:
Using Business Intelligence platforms to review department KPI's and data integrity
Evaluating project requests in terms of business goals and objectives

Knowledge, Skills and Abilities

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Strong desire to establish relationships and understand the goals, concerns, and objectives of stakeholders throughout the business

Exceptional written and verbal communication skills with the ability to contextually switch between technical and plain language. Experience creating process flows, wireframes, decision trees, other methods of effective visual communication.

Excellent comprehension skills to efficiently develop a connected understanding of business processes and goals. This includes learning via informal conversations with company leaders, completed projects, end user interviews, and individual experimentation/replication of issues.

Insurance Experience a plus
Business Analysis Experience a plus
Process Diagramming Experience a plus
Experience with Business Intelligence platforms (Power BI, Tableau, Domo) a plus

Other Requirements
Bachelor's degree is required. Additional business work experience is preferred.

Physical Requirements

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Must be able to sit and work quietly for extended periods of time, operate a computer, lift heavy file boxes, and answer and communicate on a telephone.

Supervisory Responsibilities

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None

Working Conditions

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Business-casual fast paced multi-tasking office environment.

Hours of Operation

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This position works Monday through Friday, 9:00 am to 5:00 pm, 5 days per week. Falvey has a hybrid work plan, and this position is expected to be in the Rhode Island office Tuesday-Thursday. This position requires and allows for flexibility working additional hours to accomplish project objectives.

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