Operations Support Coordinator - Statesville, NC
3 days ago
Job description
The Operations Support Coordinator (OSC) ensures that Outpatient Clinic Operations, Revenue Cycle and Discharge Planning processes are in place so that Behavioral Health services operate efficiently and professionally. This role will ensure there is a continuum of care from the inpatient discharge planning stage to outpatient. The coordinator partners closely with IP and OP Providers, Revenue Cycle team, Social Workers and Discharge Planners to develop and advance the day-to-day processes and procedures necessary to achieve top performance.
- The OSC will manage and be responsible for the OP Clinic. This includes scheduling, registration, billing, discharge planning, and assistance with resources related to Social Determinants of Health. The OSC will also be responsible for ensuring the necessary components for Transitional Care Management (TCM) are in place, this includes the 48-hour call post discharge and the seven-day follow-up appointment.
- The OSC is responsible for supporting Social Workers and Discharge Planners in handling difficult discharges and ensuring authorized days of service match the patient's needs. The OSC will also assist the Discharge Planners during times of absence or high volume.
- The OSC has full access to patient health information. Responsible for chart audits, revenue cycle reports that benefit patient care and flow, DA2 reporting, Partners Alpha + and processing Provider ProFees. In addition- the OSC will be the IDBH liaison with Partners Tailor Made and State Indigent Plan, including tracking and reporting indigent days and Medicaid re-authorizations.
- Audits registration errors, payor issues, indigent patient days, avoidable days and documentation issues that delay coding and affect DNFB and AR.
- Reviews revenue cycle issues to leadership team.
Job Specific Standards
- Working knowledge of patient registration and discharge processes.
- Ability to decipher insurance reconciliations, prior authorizations and timely filing procedures.
- Ability to train staff to complete the necessary functions of the OP Clinic roles.
- Understanding of the Revenue Cycle process
- Experience with Discharge Planning for Behavioral Health patients
- Familiar with Transitional Care Management Services
Work Schedule: M-F 8:00-4:30; On call every 5th week.
Requirements
- High School Diploma or equivalent required.
- Associate's or Bachelor's Degree in Healthcare Management or Business Administration preferred
- Five years of work experience in a healthcare setting, with three years of medical office management required (revenue cycle, billing, patient registration, insurance verification
- Working knowledge of Microsoft office software (Word, Excel, etc.) and all office equipment.
- Working knowledge of medical terminology, computer systems and software, insurance, medical/legal issues relevant to Behavioral Health, accounts receivable management, bookkeeping, and coding.
- Ability to perform and instruct/train others in essential OP Clinic functions.
- Ability to make decisions independently and to resolve problems/conflicts in an effective manner.
- Excellent verbal and written communication skills. Strong organizational and time management skills.
Physical Requirements
- Sit, stand as needed to complete the functions of the job.
- Ability to lift and move up to 30 pounds.
- Ability to remain alert and attentive throughout the shift.
- Ability to communicate with patients, staff and other individuals.
Similar jobs
The Operations Support Coordinator (OSC) ensures that Outpatient Clinic Operations, · Revenue Cycle and Discharge Planning processes are in place so that Behavioral Health services operate efficiently and professionally. ...
1 week ago
Helping Hands Clinic is seeking a Clinic and Pharmacy Support Coordinator who provides clinical and administrative support to medical providers at Helping Hands Clinic. Ensures a positive patient experience through scheduling, communication, and follow-up care. · ...
1 month ago
This position is responsible for the resolution of client technological issues, as well as, · completion of projects and tasks given by management.Support expertise in following operating system platforms: Microsoft Windows's, Microsoft Windows 7, Microsoft Windows XP, · and Mac ...
4 days ago
+About Leviton: We build what's next to light, power, connect everyday spaces... + · +Analyze complex electrical systems for equipment under senior automation engineer direction. · Develop programs to control PLCs HMIs actuators servos motion controllers vision systems. · ...
1 month ago
This position is responsible for the resolution of client technological issues and completion of projects given by management. · ...
3 days ago
Abound Health is seeking a Trainer to join our team in a remote capacity. · Experience delivering training or education preferably in IDD or healthcare settings · Strong understanding of adult learning principles Excellent interpersonal written verbal communication skills Strong ...
1 month ago
Apply Now · The Business Development Specialist supports entity or BU business strategy. This role is to support growing business via Business Development initiatives. This role will support CRM, new accounts/target markets. In addition, this role is will manage or lead co-suppli ...
1 day ago
We are seeking a professional and organized Front Desk/Administrative Professional to join our team. · ...
1 month ago
The groundperson is responsible for gathering and feeding brush & debris into a woodchipper, · scanning areas from trip and fall hazards, · ensuring other workers stay out of the path of travel. ...
1 month ago
The Weatherization Program Specialist provides administrative, compliance and quality assurance support for the Weatherization Assistance program. · This role focuses on reviewing program files, tracking compliance and supporting reporting requirements to ensure program standards ...
3 days ago
A Transportation Parts Clerk manages the inventory and procurement of vehicle components to ensure school buses remain safe and operational. · ...
1 week ago
Join a dynamic team dedicated to innovation and excellence in Morganton NC We are seeking a motivated skilled professional who is ready to contribute to a fast-paced collaborative environment At Starkey Retail we are setting a new standard for excellence in hearing healthcare thr ...
3 weeks ago
Coach promotes an appreciation of physical fitness, teamwork and sportsmanship.The Volleyball Coach provides leadership and supervision for team and individual sports, · and works closely with the other staff and administration of BCPS.High school diploma or equivalent. · ...
1 week ago
WeareseekingadynamicandskilledHeavymachineryoperatorjoinsourconstructionteam. · Inthisrole,youwillberesponsibleforoperatingavariedofheavymachinetosupportconstructionprojects, · safetyefficiencyandprecisiononsite.Yourexpertisewillhelpdriveprojectsuccessbymanagingmachinery · suchas ...
1 month ago
Custodian (Part-Time) - 1st Shift - Morganton (Burkemont Ave.)
Only for registered members
We are seeking passionate Team Members to assist and support our customers in maintaining a high level of cleanliness in their facilities. · Perform general cleaning tasks including sweeping,dusting,mopping,vacuuming etc. · Ensure all personnel comply with company policies. · ...
1 month ago
We are seeking a mission-driven Medical Provider with advanced communication skills including American Sign Language (ASL) fluency, · ResponsibilitiesProvide high-quality primary care services. · Use ASL tactile sign written communication adaptive technologies. · ...
1 month ago
We are seeking a full-time Front Desk Coordinator to join our growing and established practice in Murphy, NC. Our practice focuses on taking care of the patient with a comprehensive plan, delivering high customer service, keeping patients safe and well-informed and reducing patie ...
1 month ago
+Job summary · Are you a connector, relationship builder, and problem solver looking to do meaningful work in our region?The Industrial Commons is seeking a Business Services Specialist to join our Workforce Development team. The role will help cultivate strong employer partnersh ...
1 month ago
Promote an excellent customer experience overseeing team of Associates at front of store ensuring prompt courteous customer service and promotion of loyalty programs. · ...
1 month ago
Allied Universal offers rewarding careers that provide you a sense of purpose. As a Security Officer - Armed Mobile Driver in Morganton, NC, you will serve and safeguard clients in various industries. · ...
1 week ago