Manager of Audio Visual and Video Production - Downers Grove, United States - American Society for Gastrointestinal Endoscopy

Description

Position Summary

The incumbent will liaison with internal team members and external clients to effectively and efficiently manage tasks and operations of audio/visual needs related to meetings, courses and rentals at the ASGE Institute for Training and Technology.

The Manager will operate, troubleshoot and maintain functions relating to the integrated A/V control system, presenters' presentations, live recording, webcasting, video conferencing, streaming, video production and the audience response system.

Possessing strong video editing abilities, using current technologies, is a plus. Must be able to multi-task and perform effectively under pressure.


Essential Job Functions
The essential job functions listed below represent the primary duties and responsibilities of this job. Other duties and responsibilities within the scope of this job may be assigned to the employee.

These essential job functions may change from time to time based on the strategic and operational needs of the organization.

• Work with ASGE staff and clients to manage A/V needs for events, including courses, meetings and rentals
• Coordinate AV setup and operation for the full duration of the events which can require being onsite during evenings and weekends
• Participate with Operations Staff, Conference Services, Lab Managers, and Education Team in managing AV activities such as setup, take down, and postproduction to ensure the events' success
• Provide attentive, accommodating, professional, technical, and outofthebox support to our clients, which includes renowned physicians and medical experts, in a time sensitive, confidential, and fastpaced environment
• Demonstrate exemplary customer service skills, positive professional image, approachable personality, positive relationships, and willingness to go the extra mile
• Ensure that all A/V resources are tested and operational prior to any event. Facilitate any required repairs/maintenance of AV systems
• Identify, research and propose practical solutions for meeting new A/V needs as identified during client events
• Understand new technology as a way to improve productivity, maintain compliance with the cost savings measures and provide a competitive advantage in a client focused manner
• Advanced proficiency in using, troubleshooting and revising presentations that include audio, video, graphics and special effects
• Highly effecient in video editing and production
• Works calmly under pressure, with an exceptional serviceforward attitude.

Position Requirements

• Experience with A/V systems support and client engagement preferably in a meeting services environment
• Experience interacting with clients in a service role
• Expert in the use of Microsoft PowerPoint presentations. Specifically, with resolving presentation issues and reformatting presentations
• Experience with current Microsoft Office suite
• Experience with the operation and use of portable and fixed LCD projectors including troubleshooting and basic maintenance
• Experience with the operation and use of Crestron management systems
• Experience with the operation and use of a MediaSite video recording system, and systems associated with storing managing and deploying recordings to the associated web portal
• Experience with video and audioconferencing operations
• Experience in the use of wired and wireless microphones in auditorium environments as well as with video production.
• Experience with the operation of A/V equipment such as Crestron, Extron, Vaddio cameras, Shure, Mediasite, Tesira, Revo Labs, and Crown equipment
• Experience with the use of Audience Response systems
• Experience with video conferencing technology and systems
• Experience with and knowledge of AV equipment troubleshooting and repairs
• Experience with network and information security
• Experience with TCP/IP Networking
• Experience with the connection of and troubleshooting of PC/Mac connections to LCD projectors directly, or through a Crestron system
• Experience with wireless systems operation and management; familiarity with RUCKUS family of equipment preferred
• Experience with the use and operation of current Microsoft Windows Server and operating systems.
• Experience with Windows 10 operating systems
• Experience with current Mac operating systems
• Experience with supporting iOS and Android mobile devices
• Experience with fiber optic, coaxial, and data cabling infrastructure
• Experience with developing preventive and corrective maintenance plans, policies and procedures
• Knowledge of Internet video transmission/broadcast
• Knowledge of satellite broadcasting technology and solutions desired
• Strong knowledge and experience in video production is a plus

Required Certifications/Memberships:
None


Skills:

• Welldeveloped oral and written communication skills with all levels of staff and clients, including the ability to describe complex technical processes to nontechnical people.
• Highlevel of mul