- Performs opening and closing Guest Services procedures.
- Answers incoming phone calls in a courteous, prompt, and professional manager.
- Directs phone calls to the appropriate person
- Takes accurate messages.
- Directs customers to the appropriate person or department.
- Manages the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log.
- Tracks and filters all incoming calls and takes messages.
- Communicates effectively with Guest Services Manager and Greeters.
- Reconciles/updates data entry with dealership software.
- Produces Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guests Services reports).
- Walks around the showroom hourly to offer refreshments to guests.
- Provides a warm, positive and happy environment for Guests, their children and fellow teammates.
- Helps maintain a clean and comfortable environment (monitor facility)
- Provides new hire Customer Management training when requested
- Maintains CSI at or above Company standards
- Maintains an organized, clean and safe work area
- Participates in required training
- Records all hours worked accurately in company timekeeping system
- Follows Safeguards rules and regulations.
- Demonstrates the Company's Core Values
- Complies with Company policies and procedures
- Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
- Other duties as assigned
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Modern Aviation Wilmington, United StatesJob Details Job Location Wilmington, NC Salary Range $ $18.00 Hourly Description Customer Service Representative · The Company · Modern Aviation (the "Company") is a private equity backed; platform company launched in 2018 that is focused on the fixed-based operator ("FBO") sec ...
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Lawn Doctor Wilmington, United StatesLawn Doctor - JobID: [Customer Service Representative] As a Customer Service Representative at Lawn Doctor, you'll: Take inbound call from customers and potential customers; Make outbound calls to follow up on estimates and ensure customer satisfaction; Maintain customer data rec ...
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Arena Technical Resources Hanover, United StatesPolicy Services Representative · Location: Hanover, MD, US · Job ID: 16268 · Job Description · Job · Description: · Title: Policy Services Representative · Location: Hanover, MD · Citizenship/Clearance requirements: Must be authorized to work in the United States · Prima ...
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Pyramid Consulting, Inc Hanover, United StatesImmediate need for a talented Customer Service Representative. This is a 06+ Months Contract opportunity with long-term potential and is located in Hanover, PA(Hybrid). Please review the job description below and contact me ASAP if you are interested. · Job ID: · Pay Range: $19 ...
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Titan International Group Insurance Wilmington, United StatesCustomer Service Representative (Commute Required) · Responsibilities: · Assist customers with inquiries, product, and order processing · Provide excellent customer service through in-person interactions · Upsell and cross-sell products to meet sales targets · Process paymen ...
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Nothing Bundt Cakes Wilmington, United StatesNothing Bundt Cakes - JobID: [Retail Associate / Team Member] As a Guest Service Representative at Nothing Bundt Cakes, you'll: Promptly greet walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs; Follow NbC Sweet Steps of Service t ...
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InStride Foot Wilmington, United StatesPatient Services Representative Job Summary · Assists with the front desk responsibilities of the podiatry practice. · Essential Functions (May perform part or all of the following) · Greets and registers patients. · Verifies insurance and demographic information. · Checks p ...
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1 week ago
Hendrick Automotive Group Wilmington, NC, United StatesHendrick Toyota WilmingtonLocation: 5640 Market St, Wilmington, North Carolina 28405 Summary: Ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of repo ...
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Waltham Services, LLC. Wilmington, United States** Customer Service Representative** · **Job Category****:** Customer Service **Requisition Number****:** CUSTO025355 Showing 1 location **Job Details** · **Description** · ****What Were Looking For:**** · Were looking for someone with a positive attitude that can bring that ...
Guest Services Representative - Wilmington, United States - Hendrick Automotive Group
Description
Hendrick Toyota WilmingtonLocation: 5640 Market St, Wilmington, North Carolina 28405
Summary: Ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.
Supervisory Responsibilities: This job has no direct supervisory responsibilities.
Essential Duties and Responsibilitiesinclude the following:
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
Desired Education:
o GED
√ High School Diploma
o Associate Degree
o Bachelor Degree
o Master Degree
o Doctorate Degree
Field of Study/Work Experience:
o Accounting
o Automotive
o Business
o Human Resources
o Information Technology
Desired Work Experience:
√ up to 3 years
o 3-5 years
o 5+ years
Education/Experience:
Previous customer service experience desired. Excellent interpersonal, communication, and organizational skills are required.
Certificates and Licenses:
o Valid Driver's License
o Automobile Salesperson License
Computer Skills:
Intermediate skills in Microsoft Office Products. Ability to learn Dealership Management System and web based applications utilized in operations.
Communication Skills:
Ability to understand and follow instructions. Ability to communicate effectively with customers and company
personnel.
Attendance Expectations:
The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.
Physical Demands:
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to walk, stand, sit; use hands to finger, handle, and feel.
Environment Demands:
Duties are performed primarily in the showroom or outdoor sales lot. Heavy phone work. Work includes frequent clerical and administrative responsibilities and interaction with customers and employees. Due to the nature of this position, employee may be exposed to various work environments.
Verbal and Writing Ability:
Ability to read and comprehend instructions, correspondence, and memos.
Math Ability:
Ability to add, subtract, multiply and divide.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.
Core Values:
To perform the job successfully, an individual should demonstrate the following Core Values:
Servant Leadership
Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
Teamwork through Trust & Respect
Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
Integrity
Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
Commitment to Customer Enthusiasm
Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
Passion for Winning
Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
Accountability at All Levels
Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
Commitment to Continuous Improvement
Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.
This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.
Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit
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Guest Services Representative professionals in Wilmington
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Wendy Maple
Senior Sales Executive - Marketing Professional