Client Service Coordinator - Houston, United States - Texas Oiltech Laboratories

Description

• The Project Coordinator shall be responsible for client contact and communication after the sale.
• Proposal review and Quote preparation when necessary.
• Bottle order preparation when necessary.
• Sample Receipt Login and Review as appropriate.
• Client and laboratory staff communication regarding projects and samples.
• Final report completeness review and release after signatures.
• Invoice preparation, review, and submission.
• Project creation and validation through LIMS.
• Assist Login and data entry when needed.
• Review all written agreements for analytical services between their client and the laboratory.
• Be aware of the deliverables, TAT, and other client expectations.
• Ensure that lab is capable of meeting client's analytical needs, TAT, and quality expectations.
• Communicate with client concerning project startup dates, preproject needs such as sample containers, number of samples, pickup/deliveries schedules, subcontract analyses, methods, regulations, QC requirements.
• Issues to QM nonconformances logs for sample receipt errors and errors associated with data deliverables.
• Submission of sample receipt forms to client, and pre invoice or quotes where applicable.
• Communicate with accounting with respect to client modes of payment.

• High School Diploma
• 1 to 2 years in chemistry or related field or laboratory
• Capable of learning to use TOL LIMS System
• Must be a good communicator
• Patient through, willing to focus on serving and meeting the needs of their client
• Some knowledge in ASTM and EPA methods and their use
• Knowing when to seek help

• 401(k)
• 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

• 8 hour shift
• Day shift
• Monday to Friday