- Responsible for complex patient/customer problem solving, including high level discernment when registering patients in treatment rooms.
- Performs administrative functions, including, but not limited to: assists with patient check-out; schedules complex patient appointments, incoming/outgoing referrals, surgeries and tests, including medical record review of incoming referrals; builds provider schedule template; navigates external patient referral portals; reconciles multi-department deposit.
- Obtains insurance authorizations and/or verifies that prior authorization has been obtained; assists with retroactive insurance denials/appeals.
- Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC.
- Responsible for identifying and reminding patients of health maintenance gaps.
- Ability to perform the role of Patient Services Representative, Associate when necessary.
- Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
- Required High School Diploma or equivalent
- 2 years of relevant experience insurance billing, access management, patient financial services, electronic health records, lab service support or other related experience Required
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patient services representative associate - Grand Rapids, MI, United States - Corewell Health
Description
Job SummaryProvides clerical support in complex matters to assist in the delivery of quality health care services.
Essential Functions
SITE - ICC Beltline East Beltline - Grand Rapids
Department Name
Neurology - Beltline ICC - HB
Employment Type
Full time
Shift
Day (United States of America)
Weekly Scheduled Hours
36
Hours of Work
8 a.m. - 4:30 p.m.
Days Worked
Monday to Friday
Weekend Frequency
N/A
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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community.
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From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do.
We invite those that share in our commitment to join our team.You may request assistance in completing the application process by calling
People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency.
Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people-including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities-and Priority Health, a provider-sponsored health plan serving more than 1.2 million members.
Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.