Guest Relations Assoc - Saint Helena, United States - Hall Wines Llc

Hall Wines Llc
Hall Wines Llc
Verified Company
Saint Helena, United States

4 days ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter


Description

Guest Relations upholds the HALL philosophy of quality, responsibility and exceptional customer service by working as part of a successful Visitor Center team.

This role ensures a world class experience for winery guests by providing courteous service, accurate information and making appropriate recommendations to create a memorable experience for our guests.


Responsibilities

  • Work closely with MOD to book public tours and maximize profitability while maintaining the highest standards of hospitality and customer service. Booking and charging tours appropriately as to ensure a smooth flow throughout the day.
  • Inform visiting guests about variety of experiences available at the Visitor Center, and assisting them in making a choice that best suits their needs and desires.
  • Ensure that reservations are accurately recorded at the reception desk, in person, by telephone, and through the Cellar Pass and Salesforce systems for all HALL public tour programs.
  • Assist with inputting shipping orders, retrieving and properly recording wine pickups, ensuring attention to detail and accuracy.
  • Promote and sell the wine club, assist Wine Educators with wine sales and cash handling, focus on data capture.
  • Ability to work in multiple systems, and assist with customer service issues that may arise
  • Work with manager on ensuring merchandise in all areas is properly stocked and displayed
  • Maintain, update and expand knowledge of viticulture, enology and HALL by participating in related educational opportunities sponsored by the winery and outside sources.
  • Solve our customers' problems and delight them with your prompt and professional communication.
  • Make reservations for customers in our five tasting rooms, and upgrade VIPs to our elevated experiences.

Guest Experiences

  • Deliver an engaging experience that exceeds expectations and delights guests.
  • Maintain a contagious enthusiasm and pride. Always speak positively about HALL.
  • Welcome guests, explain our offerings, pour wines, and answer questions.

Innovation and Initiative

  • Make recommendations for improvement and support the decision of leadership.
  • Immediately own and resolve problems.
  • Take initiative to complete tasks and projects.
  • Handle additional responsibilities as required by management.

Minimum Requirements

  • Must be at least 21 years old in order to serve alcohol.
  • Previous experience in hospitality service preferably in a winery setting or restaurant.
  • Must agree to participate in random drug testing as required. HALL maintains a drugfree work environment.
  • Must be willing to go through background check.

Physical requirements:

Requires continuous standing and carrying 50 lbs.; occasional climbing, stooping, twisting and fine manipulation; intermittent bending.


Hours & days required:

Must be available to work a flexible schedule that includes nights and weekends.


Attendance requirements:

Excellent attendance is required with flexibility to work the hours as determined by business needs.

This position is eligible for commissions and gratuities and bonus.

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