Bell/valet Attendant - West Hollywood, United States - Springboard Hospitality

Springboard Hospitality

Verified Company

West Hollywood, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

About our company:

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.

Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level, the Springboard team is dedicated to going _Above & Beyond_ to deliver hotels that transform people, properties & communities.

From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler's journey—inviting them to experience the frequency of each hotel's locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.

Primary mission:

You will welcome and escort arriving and departing guests in a friendly, courteous manner to and from their accommodations, parking/retrieving guests' vehicles, as well as providing general information regarding the hotel and local attractions; maintain an even flow of guests' luggage and belongings to and from guestrooms and providing storage of the luggage in a prompt and safe manner; provide personal service to guests for their business and concierge needs.

SCOPE OF WORK + TEAM

Reports to Front Office Manager
Supports the Front Office Team and Guest Services

RESPONSIBILITIES

Greet guests, offer assistance with checkin/checkout, deliver laundry and store luggage. Know the complete hotel facilities and layout in order to escort guests to and from their rooms, explaining in the proper dialogue, all inroom amenities, emergency procedures and the general hotel facilities. Delivery of flowers, packages, gifts, amenities, messages and parcels as directed by the day's priorities.
Responsible valet parking service to guests following OLS/Springboard Hospitality transportation guidelines. Assist with the activities and fostering good relations with the car rental companies, taxi services, tour and travel companies, limo services, etc. to provide the maximum level of quality service.
Provide information and recommend area restaurants, theaters, community events, activities, etc. to ensure optimum guest satisfaction.
Polishing and monitoring all bell carts on a consistent basis and maintaining the work area in a clean and orderly manner. Handle the maintenance program of company vehicles, cleaning schedule, refueling and trip logs.
Report and/or followup on any complaints, problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.
Requires working knowledge of guest services and hotel services, policies or operations. Working knowledge is generally learned onthejob. Use a clear, concise Englishspeaking voice, listen with empathy, provide accurate information and document legibly all appropriate incident information
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property.
Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift.
Hearing and visual ability to observe and detect signs of emergency situations.
Ability to grasp, lift and/or carry or otherwise move goods weighing a maximum of 100 lbs. Sufficient manual dexterity in hands.
Ability to climb stairs and ladders at a rapid pace.
Ability to perform duties within extreme temperature ranges.

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Hours Required: 8-Hr Shift/Scheduled days and times may vary based on need

Qualifications:

EXPERIENCE:

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Prior Experience:

1+ Previous Valet & Guest Services in hospitality or fast paced environment preferred.

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IT Expertise:

Advanced knowledge of computer software (including Microsoft Office, outlook) and or micros station.

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Education:

High School diploma or GED required; college degree preferred.

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Subject Expertise:

Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
Report any unusual occurrences and/or request to Supervisor.
Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
Must be service oriented with excellent customer service and sales skills
Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language
Must be energetic and outgoing
Must possess excellent interpersonal and organizational skills
Must be able to follow directions with attention to detail, speed and accurac