- Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and solving problems application issues and issues resolution or customer concern.
- Root cause analysis, management communication and client relationship management in partnership with Infrastructure/Service Support team members.
- Responsible for deploying the regular code updates across all the environments including Dev/QA/Staging.
- Diagnose Problems/Issues/Defects and be able to communicate well with the customer.
- Investigate technical issues with client integrations or internal system and Guiding customers though setup/using of platform features and APIs.
- Delegate issues to downstream teams for deeper investigation
- Coordinate with Development team to seek and devise solutions.
- Maintain documentation and playbooks related to Support and System Operations
- Work in a Ticketing environment (i.e., Tivoli, ServiceNow)
- 8 + years experience with AWS Services, including but not limited to (VPC, EC2, EBS, EFS, SNS, RDS, DynamoDB)
- 8+ years experience handling Linux services
- 8+ years experience in Shell Scripting OR Python
- Requires experience with Relational Databases, with a minimum of 8 years working with MYSQL and/or
- Knowledge of Integration Tools (Jenkins)
- Knowledge of Planning Tools (JIRA, GitHub)
- Experience reading Java code
- Linux: CPU, memory, TCP ports, openfiles, iowait, load average, file operation commands
- Tomcat or Jboss or any web application server deployment knowledge.
-
Consulting Engineer
1 week ago
Cisco Durham, United StatesThe Ideal Consulting Engineer has : · The candidate for this position is encouraged to be a skilled professional in the field of Cisco Unified Communications and Collaboration Solutions. Below is a summary of the key responsibilities and qualifications for the role: · Job Respo ...
-
Consulting Engineer
2 weeks ago
Cisco Durham, United StatesThe Ideal Consulting Engineer has : · The candidate for this position is encouraged to be a skilled professional in the field of Cisco Unified Communications and Collaboration Solutions. Below is a summary of the key responsibilities and qualifications for the role: · Job Respo ...
-
Technical Consulting Engineer
1 week ago
Cisco Durham, United StatesWHO WE ARE: · This position is with Ciscos Webex Connect team. Webex Connect is a leading cloud communications platform that enables enterprises to automate customer interactions and deliver detailed experiences across 10+ channels. Our vision is to help organizations accept mob ...
-
Consulting Engineer
2 weeks ago
Cisco Durham, United StatesJob Responsibilities: · * Operate and maintain the Cisco Unified Communication and Voice Environments · * Responsible leader for customer projects and related deliverables. · * Availability to collaborate and perform changes in production change windows. · * Responsible for p ...
-
1419363 Customer Delivery Consulting Engineer
3 weeks ago
Cisco Systems Inc Clegg, United States Full time*** The successful applicant will be performing work on US Government classified environments, and therefore, must be a U.S. Person (i.e., U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position may also perform work that the U.S. government has ...
-
Cisco Systems, Inc. Durham, United States*** The successful applicant will be performing work on US Government classified environments, and therefore, must be a U.S. Person (i.e., U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position performs work that the U.S. government has specifi ...
-
CMS Consulting Engineer Tier 3
3 weeks ago
Cisco Durham, United StatesThe Customer Experience team at Cisco is a team of elite authorities whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through outstanding financial results, growing c ...
-
Technical Consulting Engineer
2 weeks ago
Cisco Durham, United StatesDo you have the work ethic? The Customer Experience Center at Cisco is a team of elite technical guides whose main focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Cisco' Technical, Customer Experienc ...
-
Technical Consulting Engineer
2 weeks ago
Cisco Durham, United StatesWhat You'll Do · Do you have the work ethic? The Customer Experience Center at Cisco is a team of elite technical guides whose main focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Cisco's Technical ...
-
1419363 Customer Delivery Consulting Engineer
3 weeks ago
Cisco Systems Inc Durham, United States*** The successful applicant will be performing work on US Government classified environments, and therefore, must be a U.S. Person (i.e., U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position may also perform work that the U.S. government has ...
-
Cisco Systems Inc Durham, United States*** The successful applicant will be performing work on US Government classified environments, and therefore, must be a U.S. Person (i.e., U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position performs work that the U.S. government has specifi ...
-
Consulting Engineer
6 days ago
Cisco Raleigh, United StatesThe Ideal Consulting Engineer has : · The candidate for this position is encouraged to be a skilled professional in the field of Cisco Unified Communications and Collaboration Solutions. Below is a summary of the key responsibilities and qualifications for the role: · Job Respon ...
-
Cisco Systems Inc Clegg, United States Full time*** The successful applicant will be performing work on US Government classified environments, and therefore, must be a U.S. Person (i.e., U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position performs work that the U.S. government has specifi ...
-
Wireless Consulting Engineer
1 week ago
PDDN Morrisville, United StatesCompany Description · PDDN is a provider of end-to-end software solutions and IT consulting Services and software development Company. is headquartered in Fremont, California with clients across the Silicon Valley and other Information technology Hubs in different states. With i ...
-
Consulting/Principal Software Engineer
3 weeks ago
LexisNexis Raleigh, United States Full timeLexisNexis USA · Consulting/Principal Software Engineer · 1801 Varsity Drive, Raleigh, NC 27606 · JOB DESCRIPTION: · Provide assistance and input to management. Develop and lead large multifunctional development activities. Solve complex technical problems as well as write compl ...
-
Consulting Systems Engineer
1 week ago
World Wide Technology Holding, LLC Raleigh, United StatesWhy WWT? · At World Wide Technology, we work together to make a new world happen.Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company ...
-
Systems Engineer Consultant
6 days ago
First Citizens Bank Raleigh, United StatesOverview: · This position is a highly skilled and experienced senior level VMware VCF (VMware Cloud Foundation) engineer to join the cloud services team. The ideal candidate will have a deep understanding of VMware VCF and have a strong technical expertise in designing, implemen ...
-
Systems Engineer Consultant
3 weeks ago
First Citizens Raleigh, United StatesOverview · This position is a highly skilled and experienced senior level VMware VCF (VMware Cloud Foundation) engineer to join the cloud services team. The ideal candidate will have a deep understanding of VMware VCF and have a strong technical expertise in designing, implement ...
-
Technical Consulting Engineer
1 week ago
Cisco Raleigh, United StatesThe successful applicant will be performing work in FedRAMP High or IL-5 environments, and therefore, must be a U.S. Person (i.e. U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position may also perform work that the U.S. government has specifie ...
-
MES Consulting Engineer
6 days ago
Piper Companies Cary, United StatesDo you have a passion for optimizing manufacturing processes in the pharmaceutical industry? Are you an expert in PAS-X systems? If so, we want to hear from you · We are seeking a highly motivated MES Engineer to join our team and play a key role in the design and implementation ...
Technical Consulting Engineer - Durham, United States - Cisco
Description
WHO WE ARE:
This position is with Ciscos Webex Connect team.
Webex Connect is a leading cloud communications platform that enables enterprises to automate customer interactions and deliver detailed experiences across 10+ channels.
Our vision is to help organizations accept mobile technologies, so they can engage better with their customers in the digital world.
With deployments in 60 countries, processing billions of digital touch points per month, we are a trusted cloud communications software and solutions provider to blue-chip businesses around the world.
Organizations are faced with barriers and complexities when trying to transform how they engage with their customers in the world of digital communications, and we are at the forefront of all that is hot in technology, from omni-channel customer engagement to artificial intelligence.
You will be joining an upbeat start-up-like team building a multichannel customer engagement platform to support thousands of business customers and lead millions of customer communications every day.
WHAT YOU'LL DO
BASIC QUALIFICATIONS:
MSSQL
PREFERRED QUALIFICATIONS:
Note:
This role comes with a requirement of working shifts.
Why Cisco?
#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you
Nearly every internet connection around the world touches Cisco. Were the Internets optimists.
Our technology makes sure the data traveling at light speed across connections does so securely, yet its not what we make but what we make happen which marks us out.
Were helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times.
Were helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.
We tackle whatever challenges come our way. We have each others backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way.
Together were committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.
So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us #WeAreCiscoCisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.#J-18808-Ljbffr