General Manager - Richmond, United States - Crunch Fitness - Richmond, VA

Description

Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team as we expand.

Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments.

Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage bed, and an extensive schedule of Crunch's signature classes including Zumba, BodyWeb with TRX, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.

He or she will exhibit an ability to achieve the financial targets for the club as outlined in the annual budget by motivating, leading, supervising and coordinating the activities of employees engaged in servicing our member needs.

He/She will demonstrate an aptitude and command of all company-wide policies and initiatives to ensure the integrity of the Crunch brand.

• Excellent written and verbal communication
• Creative management techniques
• Strong organizational skills
• Strong leadership skills
• Strong administrative skills
• Strong customer service skills
• Strong computer skills

• Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club.
• Communicate and implement club policies and procedures to employees.
• Encourage staff to work as a team and be productive.
• Illustrate an ability to make effective decisions.
• Recruit and hire the highest possible caliber of staff.

• Demonstrate the ability to lead, motivate, and manage a team.
• Achieve desired sales goals.
• Achieve desired revenue goals thru the leadership and motivation of employees.
• Implement and support company programs and promotion to help generate new sales leads for optimum new membership and personal training growth.
• Ensure that the team maintains proper tracking forms and the daily leads.
• Ensure that all promotions are effectively communicated to your team and all other appropriate staff.
• Ensure ongoing prospecting and generation of new prospective members.
• Ensure that the staff has a high level of knowledge about the club's programs, facilities and equipment.
• Emphasize importance of staff involvement in the community and neighborhood.

• Demonstrate ability to lead, motivate and manage personal training department.
• Achieve desired personal training revenue and session production goals.
• Achieve desired revenue and production results thru the leadership and motivation of employees.
• Implement and support company programs and promotion to help generate new PT client acquisition for optimum member base penetration.
• Facilitate integration of Personal Training products into point of sale presentations to maximize the number of orientation sessions scheduled and packages sold.
• Ensure Personal Training team follows proper procedures in session redemption.
• Oversee PT manager in ensuring all components of departmental objectives are satisfied.

• Coordinate and work within club support functions of Fitness, Sales, Accounting.
• Support personnel related problems or difficulties by following club procedure and documentation.
• Resolve member complaints in an expeditious and tactful manner following club procedure and documentation.
• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.
• Ensure the club meets standards for cleanliness, maintenance, safety, and security.
• Conduct weekly detailed inspection of the club with Maintenance utilizing cleaning checklist and forward information to appropriate staff.
• Ensure visible maintenance items are repaired promptly, proper signage is posted and, if possible, out of service equipment removed from the floor.
• Reinforce to staff that cleanliness is everyone's responsibility, not just the maintenance staff.
• Ensure proper inventory of maintenance parts.
• Track completion of opening/closing checklists, stage management, repair & maintenance log, locker log and cleaning checklist.
• Assist in the processing/submission and approval of payroll.
• Ensure entire staff goes through the required Onboarding process; assist in the tracking of onboarding.
• Ensures Crunch U training platform is being completed in a timely manner for all new personnel.
• Ensure all cost of goods and shrink is managed through established inventory process.

• Exhibit an understanding of budgets.
• Establish controls of expenses and purchasing of club supplies.
• Display an ability to keep expenses at or below budget.
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