Branch Manager - Wellfleet, United States - Seamen's Bank

Seamen's Bank Wellfleet, United States

3 weeks ago

Description

Oversee the efficient operation of a full-service bank branch. Lead, develop and motivate staff in the delivery of superior customer service and the promotion of positive community relations. Implement strategies for deepening customer relationships and enhancing customer engagement.

Essential Duties and Responsibilities include the following:

Manage all aspects of branch operations, including staffing, workflow, internal controls, audits and quality standards.
Maintain expert understanding of Bank's consumer and business products and services.
Provide regular coaching, development and feedback to branch staff to ensure high quality service delivery.
Instill high standards for professional conduct and promotion of positive community relations among staff.
Lead branch team meetings.
Maintain expert knowledge of Bank's policy and procedures. Regularly communicate changes to branch staff and ensures staff understands and adheres to same.
Ensure overall security guidelines are adhered to by all employees to ensure employee and customer safety.
Ensure that all staff understand and comply with state and federal rules, regulations, and laws.
Supervise vault operations, other cash drawer operations, and various areas of the branch adhering to dual control procedures.
Open accounts in a platform environment.
Provide technical direction and judgment pertaining to daily work operation and problem resolution.
Ensure the branch is opened and closed in compliance with procedures.
Schedule branch personnel to ensure adequate staffing for maximum customer service and daily operational functions.
Ensure the timely and accurate completion of various monthly audits, certifications, proofs, reconciliations, and other duties as assigned in accordance with policy.
Maintain awareness of deposit and loan growth.
Be well versed in the Bank's residential and commercial loan products; engage customers in dialogue regarding loan products and refer customers to loan officers.
Monitor new customers and closed accounts for follow up.
Create an environment conducive to developing long lasting relationships with customers, business owners, and internal partners.
Represent the bank by active involvement in a local community organization and during bank events.
Develop and empower branch team to grow existing and new customer relationships.

Qualifications and/or Educational Experience: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's degree from four-year college or university; or five or more years related experience and/or training; or equivalent combination of education and experience
Excellent interpersonal and communication skills
Excellent organizational and follow-up skills
Strong supervisory/leadership skills
Ability to communicate with others with poise and confidence
Ability to explain procedures, to understand both verbal and written instructions
Ability to interact with others in a positive manner and act as a role model for staff in terms of professional conduct
Extensive knowledge of retail banking regulations and retail branch operations
Valid driver's license and ability to travel across branch locations and Bank service area to provide back-up coverage as needed, participate in business development activities, attend meetings, attend community and business networking events outside of business hours.
Ability to read, analyze, and interpret business periodicals, audit reports, and regulatory procedure manuals and statements. Ability to write reports, business correspondence, and policy manuals
Requisite mathematical skills, communication skills (verbal and written), computer skills, reasoning ability, and problem-solving capabilities expected of a branch manager
Exhibit a competent and confident manner aimed at offering assurance to customers and potential customers of Seamen's commitment to our business community
Possess a full range of knowledge of all banking products i.e., deposit products, loan products, internet services, merchant card services etc., with a special emphasis on business related products and services

AAP/EEO STATEMENT: Seamen's Bank is committed to a firm policy in favor of equal employment opportunity and will abide by all applicable state and federal regulations by not discriminating against any applicant or employee on the basis of race, religion, color, creed, sex, age, national origin, citizenship status, marital status, sexual orientation, gender identity and expression, disability or veteran status.

Our commitment to equal employment opportunities shall include employment, upgrading, promotion, demotion, transfer, leaves or other absences from work, layoff, compensation and benefits, selection for training or other education, professional opportunities and conflict resolution.

It is also the policy of Seamen's Bank to take affirmative action to employ and to advance in employment, all persons regardless of their status as woman, minority or individuals with disabilities or protected veterans, and to base all employment decisions only on valid job requirements. Please inform us of any necessary accommodations required during the application process and/or at any time during employment.

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