- 1 year of customer service or customer support experience
- 1 year of previous call center or office background experience required
- A high school diploma or GED is preferred
- Technical savvy (able to toggle between multiple browsers & systems using dual monitors)
- Previous experience using Outlook, Word & Excel preferred
- Knowledge of CRM systems a plus
- Previous remote work from home experience a plus
- Quick learner and able to work independently
- Type 35 words per minute accurately
- Strong phone and verbal communication skills along with active listening
- Must be at least 18 years of age
- A background check and drug screen applicable with state and federal laws is required
- Must be able to speak, read, write and understand English
- In this role, you'll take the lead in addressing customer questions and concerns on all products and services through communication channels such as phone, email and chat
- Manage large amounts of inbound calls in a timely manner
- Able to work without a script and maintain call control
- Identify customers' needs, clarify information, research and provide solutions and/or alternatives
- Access company and client resources provided to accurately handle the call
- Identify upsell/cross-sell opportunities
- Actively participate in efforts to support customer satisfaction and maintain quality
- Skillfully change from one task to another without loss of efficiency or composure
- Ability to multi-task using multiple system pending the clients working environment
- Successfully complete all training sessions
- Effectively communicate with patience and understanding
- Remain positive and professional in all customer interactions
- Be available at your desk, maintaining punctuality and attendance at all scheduled times
- Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
- Flexibility to cross train as requested
- Maintain the utmost confidentiality and security as it pertains to Five Star Call Centers policies
- Perform other duties as assigned*
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Maintaining composure in challenging situations
- Ability to use technology effectively and productively
- Regularly required to sit
- Regularly required to use hands to feel, handle and control objects
- Occasionally required to reach, stoop, kneel, or crouch
- Occasionally required to lift and/or carry loads of up to 30 lbs
- All standard vision abilities are required
- All standard hearing abilities are required
- Starting pay - $14/hr plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
- Shifts between 5:00am-3:30pm (PST) ; Work Days - M-F
- Paid Training - typically 4 weeks in length from 6:00am-3:00pm Mon-Fri (PST)
- Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days - click to see benefits-at-a-glance
- Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment
-
Says (m/f/d)
2 weeks ago
Cascade Innovations Henderson, United StatesWe offer you attractive pay, personal support, and many other benefits. You can find great testimonials from our employees on kununu. · Sawyer (m/f/d) · Location: Schwerte · Experience as a sawyer (m/f/d)? Then make an appointment now. · The main tasks of this job: · Checking tec ...
-
Educator (m/f/d) as a pedagogical specialist
2 weeks ago
BlueWave Ventures Henderson, United StatesProvider · Childcare Facility "The Young Wild Ones" · Trapphofstr. 34e · 33758 Schloß Holte-Stukenbrock · Start Date · Do you share our enthusiasm for individual child development? Actively shape the future in our kindergartens in the Gütersloh district. · We are looking for you ...
-
Helper (M/F/D) Welcome to the Team
2 weeks ago
Apex Dynamics Clark, United StatesThe Stadthalle Werl is currently seeking helpers for the setup and dismantling of various events (m/f/d) starting immediately or at the earliest possible date. Applicants must be at least 18 years old. Interested individuals can contact Mr. Henne at the Stadthalle Werl by phone. ...
-
Spectrum Innovations Henderson, United StatesAbout the Company · As a successful and expanding company in special mechanical engineering, we develop, manufacture, and distribute machines in the areas of handling, screwing, and assembly technology, primarily for the automotive industry. Our uncompromising design and constant ...
-
Nexus Dynamics Clark, United StatesYour entry at GMS: Well-equipped for the future. · A family-owned company with over 100 years of metalworking experience, where traditional craftsmanship meets state-of-the-art technology: that's GMS Grebenauer Metallbau Schreiner GmbH. As part of the Schreiner Group with more t ...
-
Salesperson (m/f/d)
2 weeks ago
Stellar Enterprises Paradise, United StatesLLOYD Shoes has been synonymous with true craftsmanship, family values, and mutual respect since 1888. Whether you are one of the 500 LLOYDians working in our stores throughout Germany or at our headquarters in Sulingen, we are all united by our love for shoes and our dedication ...
-
Bookkeeper (m/f/d)
2 weeks ago
NovaWorks Westside, United StatesAccountant (m/f/d) {% for customJobFieldValue in job.customJobFieldValues if == %}{{ }}{% endfor %} Do you want to make a valuable contribution to the health of patients? And independently make a meaningful impact? Then we look forward to you Excellence beyond manufacturing - tha ...
-
Newcomer M/F/D
2 weeks ago
Apex Ventures Henderson, LA, United States FreelanceWe are a dynamic sales company committed to maintaining a high level of quality. As a dynamic and innovative company, we set high standards for ourselves. · We are continuing to grow and are looking for motivated new employees who want to grow with us as a team and take advantage ...
-
Engineer (m/f/d) Procurement
2 weeks ago
SilverTech Manor, United StatesCity Drainage Frankfurt am Main · A good plan is the foundation of sustainable development. That's why we are looking for you as an Engineer (m/f/d) for our City-Up Frankfurt. Ready for a task that requires both heart and mind? Apply now and help Frankfurt grow beyond its limits. ...
-
Technician (m/f/d) Onsite
2 weeks ago
Omega Enterprises Paradise, United StatesThe Primetals Technologies Limited, a company of Mitsubishi Heavy Industries based in London (United Kingdom), employs 7,000 people worldwide and approximately 450 employees in Germany at the locations of Erlangen (headquarters), Willstätt, and Saarbrücken. As a leading partner f ...
-
Burner / Distiller (m/f/d)
2 weeks ago
Nexus Enterprises Jericho, United StatesJericho is looking for a skilled and experienced Brenner and/or Destillateur/Destillateur-Meister (m/w/d) to join our team. As a Brenner and/or Destillateur/Destillateur-Meister, you will be responsible for producing high-quality alcoholic beverages according to specified rec ...
-
Editor / Reporter / Journalist (m/f/d)
2 weeks ago
Spectrum Dynamics Red Rock, United StatesJob Description Are you passionate about topics related to Schleswig-Holstein and can you package them into compelling stories? Then join our team and actively shape the digital transformation. We are currently looking for a full-time editor/reporter/journalist (m/f/d) in Kiel. H ...
-
Technician (m/f/d) Automation Technology
2 weeks ago
Emerald Technologies Henderson, United StatesNot all jobs are created equal. It should fit you, challenge you, and be appropriately compensated. We believe that too, which is why PAMEC connects you with companies that truly fit you. When you love your job, we do ours right - and we've been doing it since 1984. · For a renow ...
-
Driver (m/f/d) for regional transport
16 hours ago
Crimson Enterprises Henderson, United StatesAs a raw material trader, waste disposal company, and service provider, we are committed to people and the environment - with this philosophy, we have been successfully operating in the market for over 115 years. Currently, we pursue our activities in raw material trading with ap ...
-
Educator (M/F/D) as School Companion
2 weeks ago
Infinity Systems Henderson, LA, United States Freelance**Are you looking for a meaningful job?** Bringing a smile to children's faces and strengthening their development brings you great joy? Then you've come to the right place at **myschoolcare**. · **We are looking for you as an educator (m/f/d) as a school companion** in Henderson ...
-
Specialist (m/f/d) for Anesthesiology #13609
16 hours ago
Velocity Solutions Henderson, United StatesThere are many reasons to collaborate with European Medical Consulting Adam. In the following section, you will see how you can benefit from our free services and save valuable time: · You will learn about exclusive and unpublished positions · You will be relieved by our relocati ...
-
ZephyrTech Paradise Heights, United StatesYou are an important part of our future. And hopefully, we are also a part of yours. At B. Braun, we protect and improve the health of people worldwide. This is our vision, even in research and development. Because you see complexity as an opportunity and both quality and sustain ...
-
Bookkeeper / Accounting Clerk (M/F/D)
16 hours ago
Crimson Enterprises Henderson, United StatesFounded in 1980 and remaining loyal to the Ruhr area ever since. Our headquarters and production are located in the heart of the Ruhr region: in Gelsenkirchen. · Here, we have written the story of a completely new training quality. With excellent biomechanics, craftsmanship, and ...
-
Employee (m/f/d) Medical Technology in Bruchsal
2 weeks ago
SilverTech Paradise, United StatesWe are Trio Personalmanagement - your regional personnel service provider. · Our entire management team, employees, and staff bring years of experience in temporary staffing, recruitment, sales, customer service, recruiting, and employee care, and have a strong service-oriented m ...
-
Salesperson m/f/d Sales Full-time
16 hours ago
Horizon Innovations Henderson, United States Full timeWould you like to support us? · For our branch in Neuenkirchen we are looking for · Salesperson (m/f/d) in sales · We offer: · Safety: You will receive an attractive permanent position in a company that invests in the future. · Recognition: You can expect a guaranteed base salary ...
Customer Service M-F - Henderson, United States - Five Star Call Centers
Description
Job Description
Job DescriptionMusic lovers keep reading We're hiring customer service agents to support J.W. Pepper, the largest US sheet music and accessory retailer. You will help bands, choirs, and orchestras build upcoming concerts in schools, churches, and community groups. Join us and help keep our communities filled with song as you support customers who appreciate a helpful attitude and enthusiasm for music. You will support them on the phone and through email and chat.
Qualifications
Responsibilities
*Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.
Required Skills/Abilities
Pay & Benefits
Equipment Provided Option - Equipment will be shipped to you.
The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job. Click here to read the full description.
NOT YOUR ORDINARY CALL CENTERTM
Powered by JazzHR
vwds1us0Na