Senior Motor Vehicle Technician - Sacramento, United States - State of California

Description

Job Description and Duties

This position is located at the DMV Headquarters in Sacramento.

This position is located at the DMV Headquarters in Sacramento.

Are you ready to take the next step in an exciting career in government with the strength of purpose and job security to achieve personal and professional growth? The Customer Service Resolution Unit is seeking a passionate Senior Motor Vehicle Technician (SMVT) with excellent verbal and written communication skills and the ability to evaluate situations accurately and make effective, timely decisions that prevent the escalation of customer issues.

Under the direction of the Manager I, the Senior Motor Vehicle Technician (SMVT) interprets, analyzes, and applies complex provisions of the California Vehicle Code and other laws, administrative regulations, policies, and technical procedures to make determinations and resolve issues; corresponds with multiple stakeholders regarding escalated customer complaints and critical corrections with professionalism and tact; and identifies and suggests process improvements.

All eligible applicants may apply. A training and development assignment may be considered. SROA/Surplus candidates are encouraged to apply.

The position(s) being advertised may be subject to allocation approval by the Human Resources Branch. Fingerprint/Criminal Record Clearance is required before hire. The Salary Range shown is the minimum and maximum for a full-time appointment. Moving and relocation expenses will not be reimbursed for this position.

To be considered for this job vacancy, applicants must indicate the Job Control/Code (JC) number and position number(s) in the "EXAMINATION(S) OR JOB TITLE(S) FOR WHICH YOU ARE APPLYING" box of the Examination/Employment Application (STD.

678), and submit all items listed under Required Application Documents below by the Final Filing Date. Employment history information must be submitted on the Examination/Employment Application (STD. 678); attaching a resume shall not be sufficient for the purposes of providing employment history. Failure to indicate required information on the STD. 678 or submit all items by the Final Filing Date may result in elimination from the recruitment process.

You will find additional information about the job in the Duty Statement.

Working Conditions

Part-time telework available. Telework requires California residency.

Works in a climate-controlled office in a cubicle adjacent to other employees. Works under various lighting conditions with exposure to computer screens and various, up to excessive levels of noise. Ability to use modern office equipment such as a personal computer, copy machine, printer, and 10-key. May work rotational schedule. May be required to work mandatory overtime.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• 
  SENIOR MOTOR VEHICLE TECHNICIAN

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details


Job Code #:
JC-429272


Position #(s):

Working Title:
Senior Motor Vehicle Technician - Telework Hybrid


Classification:

SENIOR MOTOR VEHICLE TECHNICIAN
$4, $5,657.00

# of Positions:

1


Work Location:
Sacramento County


Telework:
Hybrid


Job Type:
Permanent, Full Time


Work Shift:
8:00 a.m. to 5:00 p.m.


Work Week:
Monday through Friday

Department Information

The Department of Motor Vehicles (DMV) is a recognized leader in public service and has existed for over 100 years.

The DMV is responsible for registering approximately 36 million vehicles in California, and serving 30 million driver license and identification card holders, collecting over $11 billion in annual revenue.

The DMV also maintains and oversees many other functions. The DMV provides quality licensing and motor vehicle-related services in its field offices located throughout California and online at

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.

Using the online application system as specified in this announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S.

mail, parcel delivery or courier service, or in person, as set forth in this announcement. Advertisement may be used for subsequent vacancies within 180 days.

Do NOT include ANY confidential information on any documents you submit for a job vacancy, such as your Examination/Employment Application (STD. 678), resume, or educational transcripts.

Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security number (SSN), birthdate, student identification number, driver license number (unless required), photograph, basis of eligibility, examination results, Limited Examination and Appointment Program (LEAP) status, gender, marital status, ethnicity, and age.

Confidential information on STD. 678s submitted electronically online, such as SSN, will automatically be redacted upon submission.

Possession of the Minimum Qualifications will be verified prior to interview and/or appointment.

If it is determined that you do not meet the Minimum Qualifications, your name will be removed or withheld from the eligibility list, rendering your eligibility as inactive and ineligible to be hired for the position.

Candidates whose names have been withheld from an eligibility list may file an appeal with the State Personnel Board.

If you are using education to meet the minimum qualifications, please include a copy of your unofficial transcripts for verification.

Foreign transcripts must be accompanied by an academic credential evaluation. Below is the link to a list of approved agencies.

• Foreign Transcript Evaluation (CL-635)

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered.

Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 5/9/2024

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available).

SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.

Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting.

Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included.

If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Motor Vehicles


Attn:
JC-429272

2415 First Avenue, MS E678

Sacramento, CA 95818

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Motor Vehicles

JC-429272

2415 First Avenue, MS E678

Sacramento, CA 95818

Place in the "MS E678 Drop Box" located at the 1st Floor Lobby.

09:00 AM - 04:00 PM

Required Application Package Documents

The following items are required to be submitted with your application.

Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Other - A written response to the item(s) listed in the Written Response section below, no more than 1 page(s) in length with no less than Arial 12-point font and 1-inch margins, submitted as a separate document.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview.

The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Customer service and training experience; well-developed interpersonal skills including sensitivity, patience, and flexibility; written and verbal communication skills; PC skills; problem solving and analytical skills; regular reliable attendance; and ability to work in a team environment.

Benefits

The Department of Motor Vehicles and the State of California offer many benefits to its employees.

These include health, vision, and dental benefits; retirement plans (CalPERS); savings plans (401K and 457b); leave benefits; insurance (such as group legal insurance and group long term disability insurance); and employee assistance program.

Benefits may be based on the job classification, bargaining unit, tenure, time base, and length of appointment. Click on each web link below for more information.

• Benefits summary -
• Benefits afforded by membership in the California Public Employees Retirement System - (click on "CalPERS")
• Benefits and protections provided to public employees by the State Civil Service -
• Job descriptions and pay scales -

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.


Hiring Unit Contact:
Donna Kimbler

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled.

You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Office of Civil Rights and Resolution


California Relay Service:
TTY), Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Job Application Package Checklist

Contrary to the "How To Apply" and "Alternate Application Process" sections of this job posting, the Job Application Package Checklist is not required.

However, applicants must submit all Required Application Documents identified under the "Application Instructions" section by the final filing date.

Written Response

• Describe a time that you provided superior customer service. What steps did you take to ensure you exceeded the customer expectations?
• Describe a time when you were given an assignment in an area that was beyond your expertise. What did you do to ensure the assignment was completed and expectations were met?

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place.

Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.