Consumer Service Representative I - Chambersburg, United States - Helen of Troy

Helen of Troy

Verified Company

Chambersburg, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Join our Customer Service team at Helen of Troy and make an immediate impact on our trusted brands:
OXO,

Hydro Flask,

Osprey,

Honeywell

,

PUR
,

Braun

,

Vicks

,

Hot Tools

,

Drybar

,

Curlsmith

, and

Revlon

Together, we build innovative and useful products that elevate people's lives everywhere every day.

Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent

Position:
Consumer Service Representative I

Department:
Customer Service

Work Location:
Chambersburg, PA, Hybrid (work 3 days onsite)

Hybrid Schedule:

Helen of Troy associates enjoy the advantages and flexibility of a hybrid working model, allowing for in office 3 days minimum, and remote 2 days.

Any changes to this working model would be communicated accordingly.

What you will be doing:

Checks inventory and issues replacements and/or credit to consumers for damaged or defective products.
Provides product information, including product feature and benefit information to the consumer.
Follows up with consumers including making outbound calls.

Skills needed to be successful in this role:

Excellent verbal and written communication skills
Ability to understand and follow oral and written instructions
Be conscientious and timely

Minimum Qualifications:

High School diploma or equivalent 1 +years of call center or retail experience
Consumer Goods Customer Service experience
Experience with Bluetooth, App, and Wi-Fi connectivity devices
Ability to sit for extended periods of time
Ability to take 12+ calls per hour
Authorized to work in the United States on a fulltime basis

Benefits:

Salary + Bonus, Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance.

Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger.

If you're eager to share new ideas and try new things, we want to hear from you.

LI-RS1

LI-HYBRID

For more information about Helen of Troy, visit

You can also find us on

LinkedIn

,

Glassdoor

,

Facebook

,

Instagram

and

Twitter

Helen of Troy is an Equal Opportunity/Affirmative Action Employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture and background.

We do not discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, gender identity, age, marital status, disability, protected veteran status or any protected basis.

Founded in 1968, Helen of Troy is a prominent player in the global consumer products industry, offering diverse career opportunities across North America, South America, Europe, and Asia.

We boast a collection of renowned brands such as OXO, Hydro Flask, Osprey, Honeywell,
PUR, Braun, Vicks, Hot Tools, and Drybar - many of which rank #1, #2, or #3 in their respective categories, making the Helen of Troy name synonymous with excellence and ingenuity.

At Helen of Troy, our strategy involves acquiring brands that we can integrate and enhance, amplifying their unique attributes to drive growth and profitability.

Embracing a culture of collaboration internally and externally, we are committed to providing innovative solutions tailored to consumers, operational excellence, global scalability, and exceptional shared services to support our brand portfolio.

This dedication to fostering development and success sets Helen of Troy apart as a pioneer in the industry, propelling our brands to unparalleled heights of success and recognition worldwide.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time._