Customer Service Rep - West Lafayette, United States - Maximus

Maximus
Maximus
Verified Company
West Lafayette, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Location and Training:

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Location: Onsite
  • West Lafayette, IN
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Pay: $18.00/HR (for both training and regular work)
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Work Hours: 8-4:30 M-F local time
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Training length: 9-10 weeks followed by a nesting period, generally 1 month
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Training Attendance: Attendance is mandatory for the full 9 weeks.

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Class Start: 5/23/24

Essential Duties and Responsibilities:


  • Execute managed care enrollment tasks using the Welfare Management System (WMS).
  • Review enrollment concerns through WMS, and other State Medicaid Data systems.
  • Assess managed care issues within the State of Health framework and determine subsequent actions.
  • Collaborate with local district, State Department Of Health and Enrollment Broker personnel to address managed care issues.
  • Adhere to all standards specified for this role as outlined in the corresponding annual performance criteria and bonus template.
  • Perform managed care enrollment activities on the Welfare Management System (WMS).
  • Review enrollment issues using WMS, eMedNY and other State Medicaid Data systems.
  • Evaluate State of Health managed care issues and make next step determinations.
  • Interact with local district, SDOH, eMedNY and Enrollment Broker staff to resolve MC issues.
  • Meets all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position.

Minimum Requirements:


  • High school diploma or GED required and 02 years of relevant professional experience required, or equivalent combination of education and experience.

Pay:
$18.00 per hour


Benefits:


  • 401(k)
  • Dental insurance
  • Health insurance
  • Vision insurance

Work setting:

  • Inperson

Ability to Relocate:

  • West Lafayette, IN
47906: Relocate before starting work (required)


Work Location:
In person
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