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    Integrator Performance Engineer - Atlanta, United States - Exotec

    Exotec
    Exotec Atlanta, United States

    3 weeks ago

    Default job background
    Permanent Transportation / Logistics
    Description
    Exotec is at the forefront of technological excellence in order to redefine the relationship between humans and robots.

    Our solutions are contributing to the success of some of the largest brands in retail and e-Commerce by revolutionizing the way they fulfill their orders to the end consumers, all while mitigating labor constraints and increasing workplace safety.


    Through the unification of artificial intelligence and high-performance hardware, our robotic solutions are now deployed across the globe and our exponential growth has led us to become the first industrial unicorn in France.

    Working at Exotec is an exciting opportunity to give purpose to your skills.

    Learn and grow with nearly 800 (and counting) ExoPeople around the world to help turn your ideas into a reality.

    The robotics revolution is just the beginning at Exotec. Will you be part of it?

    Responsibilities


    Integrator Capability-Building:
    Contribute to training content creation and facilitate training for integrators

    Respond to any integrator questions or support requests


    Engineering Support:
    Advise integrators on most effective system designs for Exotec products, answering customer needs while optimizing integrator costs

    Support integrators to understand functionalities, key differentiators, limitations of Exotec products and integration best practices

    Review technical offers with integrators

    Review and validate integrator design documents before installation

    Operational Support for Sites in Production

    Own performance of Exotec systems

    Analyze root-cause of nonperformance, coordinating with integrators to perform improvement actions

    Solve issues escalated from Exotec Control Center and integrator

    Support integrators to maintain their systems with latest updates

    Support integrators on their requests regarding Exotec services (e.g. systems in production, pre-production servers)

    Continuous Improvement on Exotec Products & Services

    Analyze the root cause of issues escalated from Control Center or integrators and suggest improvement plans

    Coordinate with Exotec teams to implement prevention solutions for future issues

    Requirements

    Bachelor's or Master's degree in mechanical or software engineering or mechatronics

    Technical Skills (we know you may not have all of these, but if you feel like you respond to 70%, get in touch)

    Troubleshooting skills

    Knowledge of SQL and databases.

    Proficiency in AutoCAD or similar computer-aided design tools.

    Basic networking knowledge.

    Experience or appreciation for Git, NodeRed, and Docker.

    Ability to read code in C++, C, Python, JS and/or Java

    You have strong analytical skills and enjoy interpreting data.

    You are customer service-oriented mindset.

    You like working and collaborating with others.

    Flexibility with working on-call shifts outside of standard office hours, including some overnights and weekends

    Ability to travel for work of up to 35-50%

    Benefits

    Stock option plan and company performance based bonus

    Comprehensive medical, dental and vision coverage

    Generous vacation pay and time off

    Retirement savings plan (401(k))

    Numerous training and development opportunities


    Exotec is an equal opportunity employer and all applicants will be considered without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, medical condition, military or veteran status, genetic information, marital status, ethnicity, or any other protected classification, in accordance with applicable federal, state, and local laws.

    We provide an inclusive work environment that respects all differences.
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