Customer Service Scheduling Coordinator - Burbank, United States - Repipe Specialists

Repipe Specialists

Verified Company

Burbank, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

:

Repipe Specialists is seeking to hire a Customer Service Scheduling Coordinator (CSSC) in our Burbank Headquarters.

As a CSSC, you will be responsible for assisting our repipe installation teams in the coordination and execution of various phases of the repipe installation process.

This person will regularly interface with project managers, property managers, repipe teams, customers, and city inspectors. A big part of this role is customer service and will be a positive face of the company. Must have 3-5 years of previous experience in Customer Service.+

This is an on-site role with no opportunity for remote work.

We have two openings for this role.

Requirements:

Job responsibilities

Works with the multifamily operations teams to create project schedules and manage any and all updates during repipe installations.
Schedules preinstallation walkthroughs and repipe installation job starts
Answer phones, schedules customers and assists customers with any/all inquiries as needed.
Coordinate service calls and scheduling times with project managers and customers.
Support the Repipe Installation teams in various aspects of the project life cycle.
Manage multiple repipe projects at a time.
Ensures that good customer relations are maintained, and that customer complaints are resolved efficiently and effectively.
Coordinate assigned project deliverables between project managers, repipe installation teams, customers, and other external stakeholders.

Additional responsibilities

35 years of experience working in an office setting assisting customers over the phone.
Customer service mindset.
Ability to work independently and as part of a team.
Able to work in a fastpaced environment.
Strong organizational skills, attention to detail and the ability to multitask.
Positive attitude and a team player.
Ability to build positive relationships with customers, both internal and external.
Willingness and ability to work collaboratively with all levels of the organization.

Requirements:

Technical responsibilities

Excellent written and verbal communication skills
High level of proficiency in MS Word, Excel, Outlook
Familiar working with Apple products, iPads, iPhones
Must be able to communicate in English effectively, both verbally and in writing

Benefits: