Front Desk Associate - Tampa, United States - The Current Hotel - Autograph Collection

Description

• Greets and completes established checkin procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
• Facilitates guest departure (checkout) on a daily basis by following established manual & computer procedures in order to close guest accounts & open the room for the next sell.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon checkout and maintain accurate hotel records.
• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all inhouse and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wakeup calls and paging guests to provide guests with timely and efficient service.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Performs other duties as assigned, requested or deemed necessary by management
• Processes all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by the guests in the most timely and accurate method possible.
• Contributes and maintains established information and communications sources such as department and front desk logbooks in order to enhance department communications and operations.
• Assists to other employees and departments to contribute to the best overall performance of the department and the hotel.
• Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD

• Must have high school graduate level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Must be fluent in oral and written English.
• Must have vision ability to read written communiques & monochrome computer screen.
• Must have hand and finger dexterity to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

• Responds in a professional and courteous manner to arriving, departing and inhouse guests by providing accurate and timely information and services.
• Responds to telephone and inperson inquiries regarding reservations, hotel information and guest concerns.

• To support our Vision of being recognized by our customers as the best in our business through ensuring a culture that "makes the ordinary extraordinary"
• You should champion this culture in every touch point of our business from our associates, guests, owners and communities.
• The service and courtesy you extend and promote on a daily basis will ensure a healthy and productive culture of serving others with excellence.

• Proficient in position required job skills and knowledge.
• Intelligent in grasping and integrating new information.
• Is an active learner with a strong sense of curiosity.
• Has natural instincts and insight for finding the best solution to unclear situations, issues and problems.
• Considers multiples resources and methods for analyzing problems.

• Is effective in prioritizing work; consistently manages time and processes to create maximum efficiency with minimum disruption or redundancy.
• Is time sensitive, understands how work and processes fit in with other departmental or business priorities and objectives.
• Is able to adjust work to accommodate expected and unexpected changes.
• Is able to gauge progress with respect to overall impact and results.