Department Technology Analyst - Los Angeles, United States - UCLA

UCLA

Verified Company

Los Angeles, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The Departmental Technology Analyst (DTA) provides computing support for faculty, staff and graduate students across multiple departments and research centers in the Humanities Division.

The DTA has primary support responsibilities for specific departments/centers and also contributes as part of the computing support team to Division-wide support coverage and IT initiatives.

Primary duties include maintaining, upgrading, and troubleshooting computer hardware and software; providing basic user training; planning and accommodating for changes in technology and evolving user needs and requirements; supporting departmental communications and web platforms and sites; consulting and collaborating with faculty and staff to take advantage of campus resources for digital work; and coordinating the effective and responsive resolution of complex technical problems.

Salary & Compensation

UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

Qualifications

Demonstrated detailed knowledge of the Microsoft suite of desktop operating systems including Windows 7, 8, 10, 11 and Mac OS. Demonstrated detailed knowledge of PC and Mac hardware and peripherals to perform diagnostics and repair. (required)
Demonstrated detailed knowledge of a wide range of commonly used software products to troubleshoot issues and give training in their use. (required)
Demonstrated detailed knowledge of network communication protocols and LAN technology to perform network diagnostics and repair clientside problems. (required)
Experience with task tracking and project management systems, e.g., Jira, FreshDesk, Service Now. (required)
Working knowledge of Audio/Visual equipment setup and usage including monitors, projectors, video recording devices, microphones, and their integration with web meeting tools. (required)
Experience with configuring and using content management systems(e.g.,WordPress, Drupal, Joomla) as needed. (preferred)
Skill in troubleshooting and problem solving, including the ability to formulate hypotheses in a logical way, test them and establish their validity. (required)
Demonstrated ability to keep abreast of technological developments and to retrain or reskill to meet new demands. (required)
Ability to make oral presentations on technical matters and train users at variety of levels. (required)

Education, Licenses, Certifications & Personal Affiliations

Bachelor's Degree in related area and / or equivalent experience / training (required) Or

Special Conditions for Employment

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Schedule
8:00 a.m. to 5:00 p.m.

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Union/Policy Covered
TX-Systemwide Technical
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Complete Position Description
Apply

Campus Requisition #:

1975

UC Payroll Title:

BUS TCHL SUPP ANL 2 TX

Department:

HUMANITIES TECHNOLOGY

Appointment Type:

Staff: Career

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Full Salary Range:

USD $28.18/Hr. - USD $45.35/Hr.

Remote/Hybrid Eligibility:

No

Department Location:

337 Charles E Young Dr E Center for Digital Humanities

Total Openings:

1

Full or Part Time:

Full Time