- Coordinates and processes patient referrals to completion with precision, detail and accuracy.
- Prioritizes HPP patients in Primary Care Physicians panel, stats, expedites and orders over 5 days.
- Orders have been approved (when needed).
- Schedules patient (Preferred Providers List of Specialist) and notifies them of appointment information, including, date, time, location, etc.
- Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other approved web IVR for authorization processing).
- Completes orders with proper documentation on where patient is scheduled and how patient was notified.
- Referrals have been sent to specialist office & confirmed receipt.
- Prepares and actively participates during physician/clinician daily huddles utilizing RITS Huddle Portal and huddle guide. Communicates effectively the physicians/clinicians needs or outstanding items regarding to patients.
- Enters all Inpatient and Outpatient elective procedures in HITS tool.
- Ensures patient's external missed appointment are rescheduled and communicated to the physician/clinician.
- Participates in Super Huddle and provides updates on high priority patients referrals.
- Addresses referral based phone calls for Primary Care Physicians panel.
- Completes and addresses phone messages within 24 hours of call.
- Checks out patients based on their assigned physician/clinician. (Note: If assigned Care Coordinator is unavailable at the time of check out, a colleague shall assist patient. This process does not apply to Care Specialist)
- Retrieves consultation notes from the consult tracking tool.
- Follows up on all Home Health and DME orders to ensure patient receives services ordered.
- Provide extraordinary customer service to all internal and external customers (including patients and other
- ChenMed Medical team members) at all times. Utilization of patient messaging tools.
- Performs other related duties as assigned.
- Must be detail-oriented, possess the ability to multi-task and be open to cross-functionally training in referrals duties.
- The individual in this role must exercise proper phone etiquette and have the ability to navigate proficiently through computer software systems.
- Must be team-oriented and work extremely well with patients, colleagues, physicians and other personnel in a professional and courteous manner.
- Exceptional organizational skills with the ability to effectively prioritize and timely complete tasks. Knowledge of medical terminology, CPT, HCPCS and ICD coding preferred.
- High School diploma or equivalent required
- A minimum of 1 year of relevant work experience in customer service, patient referrals, and/or insurance verification required
- Experience with Web IVRs and obtaining referrals/authorizations for multiple payers strongly preferred
- Healthcare experience in a clinical setting, preferably within the Medicare HMO population is a plus
- Medical Assistant certification preferred
- CPR for Healthcare Providers is preferred
-
Bilingual/Spanish Homecare Coordinator
1 day ago
Destiny Healthcare Services - Chicago Chicago, United StatesJob Description · Job DescriptionDestiny Healthcare Services, Inc is a Homecare Company in Chicago, IL. We are professional, agile and fast-paced. We're looking for eager Bilingual/Spanish speaking new employees to come on board and be apart of our fastly growing company · Duties ...
-
Bilingual Spanish Speaking-Field Coordinator
3 weeks ago
Help at Home Chicago, United States Full timeHelp at Home is hiring a Field Coordinator - we offer weekly pay Starting at $17.50 an hour · Help at Home, LLC is the nation's leading provider of high-quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for ...
-
Bilingual Spanish
4 weeks ago
PNC Bank Corp. Chicago, United StatesAcquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partner Personal Banker, Spanish, Bil ...
-
Bilingual Spanish
4 weeks ago
PNC Bank Corp. Chicago, United StatesResponsible for leading all aspects of branch performance. Drives revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well being. Creates a differentiated customer experience, ma Branch Manager, Manager, Span ...
-
Field Coordinator-Bilingual Spanish Speaking
1 week ago
Help at Home Chicago, United StatesJob Description · Help at Home is hiring a Field Coordinator - we offer weekly pay Starting at $17.50 an hour · Help at Home, LLC is the nation's leading provider of high-quality care and support solutions. Our goal is to enable the highest level of personal independence and mea ...
-
Field Coordinator-Bilingual Spanish Speaking
1 week ago
Help at Home Chicago, United StatesHelp at Home is hiring a Field Coordinator - we offer weekly pay Starting at $17.50 an hour · Help at Home, LLC is the nation's leading provider of high-quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for o ...
-
Bilingual Spanish
3 days ago
State Farm Insurance Chicago, United StatesState Farm Agent in Chicago seeks a bilingual spanish/english Customer Service / Sales Representative/Agent Team Member. · **Benefits offered**: · - Base comp plus bonus incentive · - Paid time off · - Profit Sharing Plan · - Health prem allowance · - M-F 9-5 (no evenings/weekend ...
-
Bilingual Spanish
1 week ago
STATE FARM INSURANCE Chicago, United StatesBilingual Spanish Office - Customer Service Representative wanted for Chicago State Farm Insurance Agency. · **We offer**: · - Base comp (doe) · - Monthly Bonus Incentive · - Paid time off (holidays & personal days) · - Employer Funded Profit Sharing Plan · - Health prem allowanc ...
-
Field Coordinator-Bilingual Spanish Speaking
11 hours ago
Help At Home Chicago, United StatesJob Description · Job DescriptionHelp at Home is hiring a Field Coordinator - we offer weekly pay Starting at $17.50 an hour · Help at Home, LLC is the nation's leading provider of high-quality care and support solutions. Our goal is to enable the highest level of personal indep ...
-
Bilingual/spanish Homecare Coordinator
1 week ago
Destiny Healthcare Services - Chicago Chicago, United StatesDestiny Healthcare Services, Inc is a Homecare Company in Chicago, IL. We are professional, agile and fast-paced. We're looking for eager Bilingual/Spanish speaking new employees to come on board and be apart of our fastly growing company · **Duties**: · - Coordinate and manage d ...
-
Kindergarten Spanish Bilingual Teacher
1 week ago
Distinctive Schools Chicago, United StatesJob Description · Job DescriptionTitle: Kindergarten Spanish Bilingual Teacher · Location: 2245 N McVicker Ave, Chicago, IL 60639 · Reports To: Principal · Salary: Starting at $65,000, commensurate with experience · Employee Type: Regular Full Time · Start Date: August 2024 · Dis ...
-
Bilingual Spanish Registered Nurse
1 week ago
Oak Street Health Chicago, IL, United States Full timeJob Description · Company: Oak Street Health · Title: Bilingual Spanish Registered Nurse - $2,000 Sign On Bonus · Role Description · The purpose of a Center Nurse at Oak Street Health is to build strong relationships with Oak Street Health patients by coordinating their care ...
-
spanish bilingual sales rep
1 week ago
ADB INSURANCE CENTER INC Chicago, United StatesJob Description · Job DescriptionSalary Range : $45,000.00 to $60,000.00 first for Top Producer · We want YOU. We want highly motivated and convincing Bilingual Insurance Sales Representatives. No matter your insurance sales experience, we'll invest in your success. We are seekin ...
-
Spanish Bilingual Registered Nurse
1 week ago
Oak Street Health Inc Chicago, IL, United StatesRegistered Nurse (Bilingual Spanish Required) · Company: Oak Street Health · Title: Center Nurse · Role Description · The purpose of a Center Nurse at Oak Street Health is to build strong relationships with Oak Street Health patients by coordinating their care and providing a sea ...
-
Bilingual Healthcare Customer Support/Spanish
3 weeks ago
Equity Staffing Group Chicago, United StatesEquity Staffing Group is currently staffing Bilingual Healthcare Customer Service Reps for remote work/EST Hours. This is contract work with a Fortune 100 organization. Our client serves more than 85 million people and has a reputation for bold ideas. If you enjoy working with en ...
-
Caregiver - Bilingual Spanish Speaker
1 week ago
Addus HomeCare Chicago, United StatesNow offering DAILY PAY for select positions · Addus HomeCare has strived to keep clients in their homes, since 1979. We provide homecare services to over 40,000 patients. Despite challenging economic conditions caused by COVID-19 Addus HomeCare is still hiring Home Care Aides. ...
-
Caregiver - Bilingual Spanish Speaker
1 day ago
Addus HomeCare Chicago, United States Full timeRequisition #: 3878 · Location: Pilsen, IL 60608 · Category: Home Care Aide · Service Line: Personal Care Services · Now offering DAILY PAY for select positions · Addus HomeCare has strived to keep clients in their homes, since 1979. We provide homecare services to over 40, ...
-
Phlebotomist (Bilingual - English/Spanish)
2 days ago
CSL Plasma Chicago, United StatesJob Description SummaryResponsible for the efficient and effective collection of plasma from donors by performing venipuncture, monitoring the pheresis process and following Standard Operating Procedures (SOPs). Job DescriptionMain Responsibilities · 1. In compliance with SOPs, p ...
-
Bilingual (Spanish Speaking) Caregiver
1 week ago
BrightStar Care Chicago, United StatesAre you a compassionate and Spanish speaking caregiver? Are you looking for a home care job where you can make a difference in peoples lives? Brightstar Care is looking for exceptional caregivers for an immediate Chicago placement. Come work for us and see how BrightStar Care emp ...
-
Caregiver - Bilingual Spanish Speaker
1 week ago
ambercare Andersonville, United StatesNow offering DAILY PAY for select positions · Addus HomeCare has strived to keep clients in their homes, since 1979. We provide homecare services to over 40,000 patients. Despite challenging economic conditions caused by COVID-19 Addus HomeCare is still hiring Home Care Aides. A ...
Referral Coordinator-Bilingual Spanish - Chicago, United States - ChenMed
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
We're unique. You should be, too.
We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.
The Care Coordinator is a highly visible customer service and patient-focused role that works directly with our patient population and their families, insurance representatives and outside vendors, physicians, clinicians and other medical personnel in a dynamic and professional environment to provide the highest level of quality healthcare to our members.ESSENTIAL DUTIES AND RESPONSIBILITIES:
Definition of completion:
KNOWLEDGE, SKILLS AND ABILITIES:
EDUCATION AND EXPERIENCE CRITERIA:
We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.
Current Employee apply HERE
Current Contingent Worker please see job aid HERE to apply