- Participate in developing a proper repair plan for each vehicle.
- Prepare estimates in accordance with Insurance partner and company guidelines.
- Communicate supplements to customers and insurance companies on the same business day as written.
- Sell work for our facility with a 90% or higher conversion rate. (most of our work is drp driven)
- Update customers on the progress of repairs on a scheduled and regular basis.
- CCCONE experience is a plus but not mandatory.
- Be accountable for your performance to your teammates.
- Continually look for opportunities to improve our process and customer experience.
- Expect to work more than 40 hours per week as we occasionally have capacity surges.
- Expect to be recognized for exceptional performance on a regular basis.
- Be willing to cross-train for other positions in the shop for advancement opportunities.
- Previous experience as an estimator in a shop or for an insurance company for at least 2 years.
- High school diploma or equivalent
- Excellent customer service skills
- Basic computer proficiency
- Positive, friendly attitude, along with a customer service mentality
- Enjoy working in a dynamic environment
- Excellent oral and written communication skills
- Teammate with a collaborative mindset
- Math, reading, and software skills
- Ability to learn new technology, repair and service procedures, and specifications
- Able to operate electronic diagnostic equipment
- Valid driver's license and clean driving record
- Medical, Dental & Vision Insurance
- 401K Plan + Match
- Paid time off and vacation
- Short/Long Term Disability/Flex/Life
- Growth opportunities
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