Specialist, Digital Platform Technology Support - Chicago, United States - Feeding America

Feeding America

Verified Company

Chicago, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Work. Serve. Thrive.
Imagine a place where your talent can make a meaningful difference in peoples' lives.

Working at Feeding America is a uniquely rewarding experience in which our employees work together as vital parts of a much larger mission.

We are innovative, mission-focused, diverse, collaborative, values-driven and focused on results.

Feeding America is the nation's largest charity and the leading domestic hunger-relief charity in the United States.

Our mission is to feed America's hungry through a nationwide network of member food banks and engage our country in the fight to end hunger.

Learn more about Feeding America here.

This position is fully remote with mínimal annual travel, but this person will be required to attend any on-site meetings or trainings as designated by their manager.

Employees also have access to a 30-day "work anywhere" program during the course of each calendar year that can be combined with PTO and/or holidays.

The Opportunity

Compensation

Salary Range:
$66,000-71,000 Based on Experience

Responsibilities:

Use established processes and tools to accurately triage bugs and user issues in a timely manner.
Provide timely and exceptional customer service by communicating issue status and resolution to users.
Generate weekly, monthly and adhoc reports using SQL, PowerBI, and Excel for internal and external stakeholders.
Attend regular standup calls to collaborate with Agile development teams and communicate resolutions for issues that require further development.
Attend monthly user calls, onboarding sessions and food bank checkins as needed to learn platform and become familiar with user issues.
Provide data exchange functions and services for historical data imports.
Host regular "Office Hours" calls for platform users.

Required Technical Competencies and Experience

Minimum of 3 years of work experience in an Information Technology or technical customer service environment.
Advanced problemsolving skills; ability to work on complex problems requiring strong analytical and conceptual insights.
Attention to detail, excellent time management skills and the ability to excel while managing shifting priorities.
Intermediate in Microsoft Office Suite (Excel, PowerPoint).
Excellent written and oral communication skills; ability to distill complex business analysis and specifications and communicate complex ideas clearly.
Ability to excel in an ambiguous environment and lead change within the organization.
Collaborative team player, capable of working well with others but also autonomously with little direction and a demonstrated ability to work crossfunctionally.
Comfortable presenting to groups.

Foundational Requirements:

- _
Mission Focused_ - Demonstrates a commitment to Feeding America's mission through work and action.

Is committed to people keep people facing hunger at the center of our work and strives to translate this commitment into action on a daily basis.

Willing to advocate for people facing hunger and serve as an ambassador for Feeding America inside and outside of work.

- _ Embraces Equity, Diversity and Inclusion_

Demonstrates a personal commitment to valuing different background and life experiences through word and action. Takes personal actions to build an inclusive culture that ensures everyone can fully contribute based on their unique talents, skills and perspectives and feels welcomed and valued. Commits to driving equitable solutions to address root cause issues by incorporating an equity framework in their daily work. Committed to continuous personal EDI development.

Required Leadership Competencies:

- _

Communicates Effectively_:
_Conveys clear and effective messages using verbal and written communication within individual, small group, and formal presentation settings.

Communicates project/operating priorities and updates to key stakeholder audiences that may include staff, network food bank members, donors, and other groups.

Responds positively to requests to share information while maintaining confidentiality of sensitive content. Adjusts message and content based on feedback provided.
- _ Collaborates Internally and Externally:_ Forms and sustains effective working relationships that accelerate goal achievement by reaching out to and engaging people from other functions or from outside the organization. Coordinates projects and plans with others within and outside of own area to ensure the work goes smoothly. Pursues networking opportunities and encourages others to form new relationships that benefit all parties. Handles conflict directly and adeptly, respecting all points of view, and resolves issues to create a united path forward.

**_ Feeding America recognizes and values diversity. Our goal is to attract, develop, retain, and promote a talented diverse workforce where all employees feel a sense of belonging and contribute to a culture that values differences