- Diagnose, troubleshoot, and resolve API and SDK use issues alongside customers codebases (Python or TypeScript).
- Reproduce customer-reported bugs, identify likely causes in our codebase, and collaborate with Engineering to resolve them.
- Own support communications with developers using Braintrust - primarily via Slack and email - and build trust through clear, technical, and empathetic communication.
- Write and maintain knowledge base documentation that turns unknowns into knowns, unblocking future developers.
- Identify opportunities to improve the developer experience, including tools, documentation, and support workflows.
- Write scripts, fix bugs, and contribute to internal tooling that enhances the support process.
- Capture and relay customer feedback to Product and Engineering, helping shape roadmap priorities.
- Participate in on-call rotations, responding to critical customer issues or providing coverage during local holidays.
- Provide technical mentorship to cross functional peers and guide support processes and escalation handling.
- Develop and champion opinionated stances on improving developer experience and product reliability.
- Have 3-8+ years of experience supporting developer-facing products as a Support Engineer, Developer Success Engineer, Technical Account Manager, or similar technical post-sales role.
- Can write, debug, and reason through Python and/or TypeScript codebases.
- Are comfortable learning and reasoning about APIs, SDKs, and developer tools quickly.
- Take personal ownership of technical problems and follow through until customers are unblocked.
- Communicate clearly, empathetically, and effectively - especially when explaining complex or confusing issues.
- Are insatiably curious about use cases for LLMs and excited to support tools that make AI more measurable, reliable, and trustworthy.
- Experience supporting developer tools, ML infrastructure, or observability platforms.
- Familiarity with OpenAI, Anthropic, or similar LLM APIs.
- Comfort working with datasets, evaluation metrics, or prompt engineering.
- Experience contributing to support tooling, documentation, or product-led growth initiatives.
- Have been a senior technical team member or tech lead in a high-growth environment, taking ownership of ambiguous technical scenarios.
- Have submitted PRs to production codebases to fix customer-impacting issues in backend services, SDKs, or infrastructure.
- Hold cloud certifications or equivalent experience troubleshooting containerized environments (e.g., Terraform, Kubernetes).
- Build a culture of care, learning, and mutual support together
- Solve challenging, unknown technical issues faced by developers
- Pave the way for future developers and peers to benefit from your experience
- Medical, dental, and vision insurance
- Daily lunch, snacks, and beverages
- Flexible time off
- Competitive salary and equity
- AI Stipend
-
About this role · Faire is looking for an IT Support Engineer to join our IT Operations team in San Francisco. In this role, you'll deliver high-quality technical support to our employees while helping to scale and streamline IT services through automation, documentation, and pro ...
San Francisco $50,000 - $85,000 (USD) per year6 days ago
-
The Support Engineer is the first line of defense for our users: flight students, instructors and training centers who rely on our AI co-pilot to improve performance. · Competitive salary — no equity but strong compensation for the role. · Growth path — learn the product deeply a ...
San Francisco, CA1 month ago
-
As an IT Support Engineer you'll be responsible for providing support to the company executives and leadership team. · ...
San Francisco3 weeks ago
-
The Support Engineer is the first line of defense for users: flight students, instructors, and training centers who rely on our AI co-pilot to improve performance. · Your mission is to ensure their experience is seamless, their issues resolved quickly, · and trust in the platform ...
San Francisco1 month ago
-
Mission · Pilots can't afford downtime — and neither can the systems that support them. At Navi, the Support Engineer is the first line of defense for our users: flight students, instructors, and training centers who rely on our AI co-pilot to improve performance. Your mission is ...
San Francisco $55,000 - $105,000 (USD) per year1 week ago
-
Exa is building a search engine from scratch to serve every AI application. We build massive-scale infrastructure to crawl the web, train state-of-the-art embedding models to index it, and develop super high performant vector databases in rust to search over it. We also own a $5M ...
San Francisco, California $55,000 - $105,000 (USD) per year4 days ago
-
· About Faire · Faire is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than Walmart and Amazon combined, but individually, they are small compared to these massive entities. At Faire, ...
San Francisco, CA $50,000 - $85,000 (USD) per year4 days ago
-
Are you a seasoned IT professional passionate about delivering exceptional support and innovative solutions? We are seeking a dedicated IT Support Engineer to be the frontline champion of our end-user technology environment in the vibrant San Francisco Bay Area. This is an exciti ...
San Francisco $50,000 - $85,000 (USD) per year1 week ago
-
About Faire · Faire is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than Walmart and Amazon combined, but individually, they are small compared to these massive entities. At Faire, we' ...
San Francisco, CA $50,000 - $85,000 (USD) per year6 days ago
-
We are building the data platform that powers the future of machine learning applications. As a Support Engineer at Chalk you will be our front-line technical support expert ensuring customers have exceptional experiences with our products. · Provide front-line technical support ...
San Francisco, CA1 month ago
-
We tear down complexity latency and scale barriers that have traditionally constrained ML capabilities Our platform combines Rust-speed performance with elegant tools that developers love to use · As a Support Engineer at Chalk you'll be our front-line technical support expert e ...
San Francisco Full time1 month ago
-
About Dust · We're creating a new AI operating system that has the potential to change the way companies operate. Our mission at Dust is to transform how work gets done by letting any team and employee shape the exact agents they need to accelerate their work. · With 70%+ weekly ...
San Francisco $55,000 - $105,000 (USD) per year2 days ago
-
Summary · As a Support Engineer (AI-First), you will design, build, and run the systems that power Hedra's AI-first customer support. You'll operate production-grade AI support workflows (routing, escalation, knowledge, and evaluation), and you'll jump in as the human escalation ...
San Francisco $55,000 - $105,000 (USD) per year1 week ago
-
Meter is scaling fast and redefining the future of enterprise networking. If you re a network engineer who thinks support is maintenance mode think again. · ...
San Francisco $127,500 - $210,000 (USD)1 month ago
-
Are you a seasoned IT professional passionate about delivering exceptional support and innovative solutions? We are seeking a dedicated IT Support Engineer to be the frontline champion of our end-user technology environment in the vibrant San Francisco Bay Area. This is an exciti ...
San Francisco, CA $50,000 - $85,000 (USD) per year1 week ago
-
· About Zuma · Zuma is pioneering the future of agentic AI and our focus is to transform the rental market experience for consumers and property manager alike. Our innovative platform is engineered from the ground up to boost operations efficiency and enhance support capabilitie ...
San Francisco Bay $55,000 - $105,000 (USD) per year1 week ago
-
· About Dust · We're creating a new AI operating system that has the potential to change the way companies operate. Our mission at Dust is to transform how work gets done by letting any team and employee shape the exact agents they need to accelerate their work. · With 70%+ week ...
San Francisco $55,000 - $105,000 (USD) per year2 days ago
-
· Summary · As a Support Engineer (AI-First), you will design, build, and run the systems that power Hedra's AI-first customer support. You'll operate production-grade AI support workflows (routing, escalation, knowledge, and evaluation), and you'll jump in as the human escalati ...
San Francisco $55,000 - $105,000 (USD) per year1 week ago
-
Summary · As a Support Engineer (AI-First), you will design, build, and run the systems that power Hedra's AI-first customer support. You'll operate production-grade AI support workflows (routing, escalation, knowledge, and evaluation), and you'll jump in as the human escalation ...
San Francisco, CA $55,000 - $105,000 (USD) per year1 week ago
-
About Faire · Faire is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than Walmart and Amazon combined, but individually, they are small compared to these massive entities. At Faire, we' ...
San Francisco $98,000 - $135,000 (USD) Full time6 days ago
-
About Dust · We're creating a new AI operating system that has the potential to change the way companies operate. Our mission at Dust is to transform how work gets done by letting any team and employee shape the exact agents they need to accelerate their work. · With 70%+ weekly ...
San Francisco, CA $55,000 - $105,000 (USD) per year2 days ago
Developer Support Engineer - San Francisco - Brain Trust Inc
Description
About the companyBraintrust is the AI observability platform. By connecting evals and observability in one workflow, Braintrust gives builders the visibility to understand how AI behaves in production and the tools to improve it.
Teams at Notion, Stripe, Zapier, Vercel, and Ramp use Braintrust to compare models, test prompts, and catch regressions - turning production data into better AI with every release.
About the Role
At Braintrust, surprisingly good developer support is one of our most important strategic advantages. Our customers are developers building LLM-powered applications, and they move fast. We win by helping them move faster.
We're looking for Developer Support Engineers - both mid-level and senior - who are obsessed with helping developers overcome challenging technical blockers to achieve their goals. You'll troubleshoot issues, identify workarounds, ship fixes, and document your findings to help future developers move faster.
This role blends technical problem solving, developer empathy, and tight collaboration with Engineering, Solutions, and Product. If you love solving complex problems, explaining technical concepts clearly, and making developers' lives easier, we'd love to talk with you.
Our preferred locations are inthe San Francisco, New York, London, or Singapore metro areas for hybrid in person collaboration, but can be flexible for experienced candidates open to working matching timezone hours.
What You'll Do
-
IT Support Engineer
Only for registered members San Francisco
-
Support Engineer
Only for registered members San Francisco, CA
-
IT Support Engineer
Only for registered members San Francisco
-
Support Engineer
Only for registered members San Francisco
-
Support Engineer
Only for registered members San Francisco
-
Support Engineer
Only for registered members San Francisco, California
-
IT Support Engineer
Only for registered members San Francisco, CA
-
IT Support Engineer
Only for registered members San Francisco
-
IT Support Engineer
Only for registered members San Francisco, CA
-
Support Engineer
Only for registered members San Francisco, CA
-
Support Engineer
Full time Only for registered members San Francisco
-
Support Engineer
Only for registered members San Francisco
-
Support Engineer
Only for registered members San Francisco
-
Support Engineer
Only for registered members San Francisco
-
IT Support Engineer
Only for registered members San Francisco, CA
-
Support Engineer
Only for registered members San Francisco Bay
-
Support Engineer
Only for registered members San Francisco
-
Support Engineer
Only for registered members San Francisco
-
Support Engineer
Only for registered members San Francisco, CA
-
IT Support Engineer
Full time Only for registered members San Francisco
-
Support Engineer
Only for registered members San Francisco, CA