Branch Manager - Yoakum, United States - Yoakum National Bank

Description

We are seeking a Branch Manager

The Branch Manager coordinates with management in implementing and carrying out bank policy and procedures with respect to overall operations of branch.

The primary focus of this position is to coordinate branch operations related to customer service.

The Branch Manager supervises the tellers and customer service reps to achieve desired results in product knowledge and superior customer service as well as developing new business.

The Branch Manager must be able to assume any branch task in the event a staff member is unavailable or have a contingency plan in place to meet unforeseen circumstances.

Job Function:

• Supervises work scheduling and workflow of daily routine operations.
• Ensures that operations are conducted in accordance with established bank policies and with legal and regulatory requirements.
• Ensures Branch security. Opens and closes the building in accordance with set hours.
• Implements changes to established policy and procedures within the Branch.
• Ensures that all Branch transactions are balanced at the close of each day.
• Oversees individual accountability for the handling of cash and assists tellers in resolving balancing problems.
• Controls and handles daily deposits in accordance with established policies and procedures.
• Periodically verifies cash in possession of tellers, coin machine, and cash on the premises.
• Coordinates with Market President on scheduling regular meetings with Branch employees to inform and train. Discusses areas needing improvement and changes in procedures.
• Conducts weekly meetings with Branch management staff to coordinate activities for the following week.
• Ensures that personnel are well trained in all phases of their respective jobs. Completes orientation of new employees in overall Branch procedures. Performs cross training, as necessary.
• Owns customer problems until resolution by providing research, solutions and followup if needed.
• Manages the retail employees of the Branch to include hiring recommendations and decision, scheduling, coaching, performance evaluations, salary, and promotion recommendations.
• Approves all Paid Time Off (PTO), overtime and total hours worked for all tellers and customer service reps.
• Authority to sign Official checks within approved limits.
• Assist customers with various service duties including opening New Accounts, Safe Deposit Box, and all other customeroriented services.
• Actively crosssells products and services to fully meet the financial needs of the customers as well as strengthen their relationship with the Bank.
• Refers unusual or suspicious activities or transactions to the BSA officer immediately.
• Follow CIP and Know Your Customer guidelines in identifying customers.
• Maintains the security and confidentiality of pertinent information and records.
• Demonstrates a courteous, pleasant, selfmotivated, and dependable behavior. Maintaining a professional environment in both appearance and conduct.
• Develop a strong, valueadded relationship with current and prospective customers by engaging in conversations that uncover their current and future financial needs.
• Promote, represent, and welcome current and potential customers, employees, and vendors to the bank in a professional and inviting manner.
• Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Interpret a variety of instructions furnished in written, oral, diagram or schedule form given by both manager and customers.
• Assist with customer inquiries which include but are not limited to: Handling debit card disputes, taking wire requests, setting up online banking and troubleshooting assistance, ordering checks and debit cards, etc.
• Ensures that proper maintenance and general housekeeping of the building, grounds, work areas, desks, and equipment is carried out.
• Ensures that adequate supplies, forms, and equipment are available for personnel.
• Balance and analyze data on various daily reports.
• Lead and encourage a positive working environment with a cando attitude which fosters our core values.
• Fills in and performs duties in various Branch positions as needed.
• Performs other duties as assigned and directed by management.

Skills & Knowledge:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Accuracy and Quality
• Ability to achieve a high standard with work processes and outcomes, can complete tasks with a concern for all details involved; monitors and checks work for precision, clarity, and completeness; produces quality results; exercises good judgement.

• Prioritization/Time Management

• Ability to assess multiple tasks or issues which are competing for a limited amount of time or resources and effectively determine order in which each will be