Practice Manager - Burlington, United States - SaVida Health

SaVida Health
SaVida Health
Verified Company
Burlington, United States

4 weeks ago

Mark Lane

Posted by:

Mark Lane

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Description

Practice Manager

South Burlington, VT

Full-Time

ABOUT THE ORGANIZATION
SaVida Health, a private equity backed healthcare company, provides outpatient opiate and alcohol addiction treatment services. SaVida Health's care model includes medical care, counseling, comprehensive toxicology testing, case management and medical management of psychiatric medications.

SaVida is headquartered in Nashville, TN and currently operates in Massachusetts, Delaware, Vermont, Tennessee, Maine and Virginia and is developing the capability to expand rapidly to meet the needs of patients suffering from opiate and alcohol addiction.


SUMMARY:

Practice Manager is responsible for the day to day operation of the practice locations in Bristol and Pennington Gap. Coordinating office activities and operations to secure efficiency and compliance to company policies.

Supervising staff and dividing responsibilities to ensure performance within the guidelines, policies, mission, values and goals of the organization and is accountable and responsible for specific projects as assigned.


ROLE AND RESPONSIBILITIES:


  • Direct, plan and coordinate the work of the practice staff including supervision and evaluation, training and team building
  • Organize and attend weekly departmental meetings to maintain effective communication
  • Ensure adequate and qualified staff to carry out program activities
  • Perform Community Outreach; Patient Outreach
  • In consultation with the RDO/COO, responsible for the selection, hiring, coaching, and discipline of the staff
  • Responsible for the implementation, management, supervision and evaluation of all activities of the practice in accordance with regulatory standards
  • Routinely assess staff members and overall organization's compliance with policies and procedures, employee orientation expectations, employee handbook, patient manual, patient bill of rights/responsibilities and codes of ethics and conduct
  • Investigate and respond to complaints by staff, grievances related to patients and their treatment at the organization; answer client requests, letters and correspond as needed
  • Oversee patient appeal forms, process and follow through with rendering of decision including documentation and notification
  • Serve as intermediary with Medical Director/APRN and pharmacy or other doctors involved in patient care as requested
  • Oversee and assist with new employee orientation to ensure clarity and understanding of all organization policies, procedures and expectations
  • Meet regularly with all new employees to assure adequate transition into the organization
  • Develop and maintain external collaborative relationships with local service providers; serve as a community liaison in order to promote the organization, goals, values and the services offered, develop presence within the community; learn about available resources available to patient within the community to create a cohesive collaborative approach to patient care and participate in community based meetings and committees as needed
  • Participate in the meetings and committees as requested
  • Perform other duties as needed or requested by the RDO/COO

Experience and Education

  • Bachelor's Degree in business, education or healthcare administration required or equivalent experience
  • At least two (2) years of experience in substance abuse treatment preferred
  • At least two (2) years of management experience required
  • At least two (2) years of Community/Patient Outreach required

Preferred Skills

  • Demonstrated leadership, program development and decisionmaking abilities
  • Ability to work independently and as part of a team
  • Computer literacy; typing skills, knowledge of EMRs (Athena Health Systems preferred), MS Word, MS Excel
  • Ability to work with individuals and groups from diverse populations
  • Excellent verbal and written communication skills
  • Ability to effectively manage time to meet deadlines
  • Represent the organization effectively and professionally
  • Ability to build strong teams to meet performance goals

EOE STATEMENT
We are an equal employment opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

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